Multi-Unit Restaurant Leader: Develop GMs & Drive Results

SSP Deutschland GmbH; Arlington (VA); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Medical & Dental benefits

Vision insurance

SSP 401(k) Plan with employer matching

PTO – starting at 80 hours/year

Life & AD&D insurance

Employee Assistance Program (EAP)

Voluntary benefits: Critical Illness,

Job summary

SSP America is hiring an Operations Manager to oversee multiple restaurant concepts at Ronald Reagan Washington National Airport, reporting to the onsite Director of Operations. You will coach and develop Restaurant General Managers, ensuring operational excellence and financial performance while upholding brand standards.

The role requires a proven multi-unit leader with a track record turning standards into habits, managing high-volume environments, and guiding GMs to become strong business

Qualifications

• Minimum seven years in restaurant/food service in a management/supervisory capacity.
• Minimum five years in a Restaurant General Manager capacity.
• Experience as a Multi-Unit Restaurant Manager
• Technical training in Full Service and Quick Service restaurant operations preferred.

Responsibilities

• Lead, coach, and develop a team of Restaurant General Managers across multiple brands and concepts.
• Hold GMs accountable for execution, results, and consistency.
• Teach best practices in operations, finance, and people leadership.
• Drive performance across food quality, guest experience, labor and cost controls, and brand standards.
• Partner with the Director of Operations to align priorities and execute strategy.
• Ensure systems, processes, and reporting are followed; support forecasting and budgets.
• Teach GMs to manage their P&Ls and address underperformance.

Skills

Leadership

Multi-unit management

People leadership

Budgeting/forecasting

P&L management

MS Office

POS systems

Education

High School Diploma or equivalent

Associate’s degree preferred

Tools

MS Office

POS systems

Job description

SSP America is hiring an Operations Manager to oversee multiple restaurant concepts at Ronald Reagan Washington National Airport, reporting to the onsite Director of Operations. You will coach and develop Restaurant General Managers, ensuring operational excellence and financial performance while upholding brand standards.

The role requires a proven multi-unit leader with a track record turning standards into habits, managing high-volume environments, and guiding GMs to become strong business