Airport Mobility Services Coordinator

Menzies Aviation; Kansas City (MO); On-site; USD 21,000 - 30,000; Full time

Job summary

Menzies Aviation is seeking a Gate Coordinator to manage wheelchair and mobility assistance across gates, terminals and aircraft operations at the airport. You will coordinate service requests, dispatch agents, and monitor the status of assignments to ensure passengers receive timely help and maintain safety standards.

The role requires strong communication, the ability to multitask, and experience in customer service. Physical ability to lift up to 75 lbs and pass required checks are essential.

Qualifications

• High School diploma or equivalent.
• Must be 18 years of age or older.
• Previous airport and/or customer service experience preferred.
• Previous supervisory experience preferred.
• Must be able to lift up to 75 lbs and perform physical tasks as needed.
• Must pass pre-employment/background checks and obtain security clearance if required.

Responsibilities

• Coordinate wheelchair and mobility assistance for arriving, departing, and connecting passengers.
• Monitor service requests and ensure passengers are assisted within standards.
• Dispatch wheelchair agents to gates, terminals, and designated locations.
• Maintain awareness of flight schedules and passenger needs to anticipate service demand.
• Communicate changes in schedules or passenger needs to the team and supervisors.
• Support efficient movement of agents while complying with airport procedures.

Skills

Customer service

English communication

Multitasking

Radio/phone skills

Education

High School diploma

Tools

MS Office Suite

Job description

Menzies Aviation is seeking a Gate Coordinator to manage wheelchair and mobility assistance across gates, terminals and aircraft operations at the airport. You will coordinate service requests, dispatch agents, and monitor the status of assignments to ensure passengers receive timely help and maintain safety standards.

The role requires strong communication, the ability to multitask, and experience in customer service. Physical ability to lift up to 75 lbs and pass required checks are essential.