Airport Mobility & Passenger Support Specialist

Menzies Aviation; Charlotte (NC); On-site; USD 14,000 - 19,000; Full time

Job summary

Menzies Aviation in Charlotte, NC is seeking a Wheelchair Agent to assist passengers with mobility needs throughout the airport terminal. You will provide wheelchair transportation and customer support from check-in to boarding, connections, arrival, and baggage claim.

The role requires strong communication, patience, and physical stamina to assist travelers, including elderly or disabled passengers, while maintaining safety and TSA compliance.

Qualifications

• High school diploma or GED required.
• Must be 18 years or older.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, physically demanding environment.
• Flexible schedule including nights, weekends, holidays.

Responsibilities

• Assist passengers requiring wheelchair or mobility assistance throughout the airport.
• Transport passengers safely between ticket counters, security checkpoints, gates, baggage claim, and connecting flights.
• Assist passengers with boarding and deplaning aircraft when required.
• Provide excellent customer service and professional communication to passengers and families.
• Assist elderly passengers, individuals with disabilities, and travelers requiring special assistance.
• Handle wheelchairs and mobility equipment safely and properly.
• Coordinate with gate agents, airline staff, and airport personnel to ensure timely passenger assistance.
• Respond promptly to wheelchair service requests and maintain efficient passenger flow.
• Assist with light baggage handling when necessary.
• Follow all airport safety procedures, airline policies, and TSA regulations.
• Report operational concerns, passenger incidents, or equipment issues to supervisors promptly.
• Maintain professionalism, patience, and sensitivity while assisting passengers.
• Perform other duties as requested.

Skills

Strong communication

Customer service

Interpersonal skills

Reliability

Physical stamina

Education

High school diploma or GED

Job description

Menzies Aviation in Charlotte, NC is seeking a Wheelchair Agent to assist passengers with mobility needs throughout the airport terminal. You will provide wheelchair transportation and customer support from check-in to boarding, connections, arrival, and baggage claim.

The role requires strong communication, patience, and physical stamina to assist travelers, including elderly or disabled passengers, while maintaining safety and TSA compliance.