Airport Mobility Services Lead

UNAVAILABLE; Anchorage (AK); On-site; USD 42,000 - 66,000; Full time

Job summary

The Mobility Services Supervisor will lead the airport's mobility team in Anchorage, ensuring safe, efficient passenger assistance and dignified service in accordance with accessibility standards and airport protocols.

You will manage daily operations, training, scheduling, and performance metrics, coordinate with airlines and ground services, and uphold security requirements while delivering courteous passenger interactions in a fast-paced environment.

Qualifications

• High school diploma or GED is required.
• At least 1 year of customer service experience.
• Must be able to lift/move up to 50 pounds and assist with transfers for passengers up to 350 pounds.
• Fluent in English (speaking, reading, writing).
• Able to work a flexible schedule with overtime.
• Ability to pass FBI background check, TSA STA, and obtain SIDA and Alaska AOA badges.
• No outstanding warrants or provide documentation of resolution.

Responsibilities

• Lead mobility services operations, including staffing and scheduling.
• Ensure accessibility standards and airline/airport protocols; promote safe, courteous passenger interactions.
• Assist in training and onboarding; maintain certification documentation.
• Coordinate with Airlines, Security, Gate Agents, and Ground Transportation to optimize arrivals and departures.
• Maintain service logs, incident reports, and equipment records.
• Oversee equipment maintenance and replacement; report issues.
• Support GM in achieving goals, budgets, and quality metrics.
• Handle passenger concerns professionally; escalate as needed.
• Promote teamwork and effective communication within the mobility team.
• Perform other duties to support department success.

Skills

Customer service experience

Proficient computer skills

English fluency

Flexible schedule

Supervisory exp

Education

High School diploma or GED

Job description

The Mobility Services Supervisor will lead the airport's mobility team in Anchorage, ensuring safe, efficient passenger assistance and dignified service in accordance with accessibility standards and airport protocols.

You will manage daily operations, training, scheduling, and performance metrics, coordinate with airlines and ground services, and uphold security requirements while delivering courteous passenger interactions in a fast-paced environment.