Airport Mobility Lead — Passenger Assistance & Safety

Nana Management Services, LLC; Anchorage (AK); On-site; USD 48,000 - 64,000; Full time

Job summary

Nana Management Services, LLC in Anchorage, AK seeks a Mobility Services Supervisor to lead daily operations, ensure safe, efficient, dignified assistance to passengers with mobility needs, and coordinate with airlines and ground services.

You will oversee scheduling, training, service quality, and compliance with safety and accessibility standards, manage equipment, handle escalations, and promote teamwork in a fast-paced airport environment.

Qualifications

• High school diploma or GED required.
• Minimum one year of customer service experience.
• Must be able to lift/move up to 50 lbs and assist with passenger transfers.

Responsibilities

• Lead daily mobility services operations, including staffing, scheduling, and task delegation to ensure timely passenger assistance and smooth passenger flow.
• Ensure adherence to accessibility standards and airline/airport protocols; promote safe, courteous, and respectful passenger interactions.
• Assist in the training and onboarding of new staff; maintain documentation of certifications, training, and performance.
• Coordinate with Airlines, Security, Gate Agents, and Ground Transportation to optimize arrivals, connections, and departures for mobility customers.
• Manage documentation and records for service logs, incident reports, equipment maintenance, and incident follow-ups.
• Ensure proper use, maintenance, and replacement of mobility equipment (wheelchairs, transfer devices, etc.) and report any equipment issues.
• Support the General Manager/Assistant General Manager in achieving department goals, budgets, and quality metrics; provide regular progress updates.
• Handle customer concerns with professionalism, resolve issues, and escalating as needed.
• Promote a positive work environment, teamwork, and effective communication within the mobility team.
• Perform other duties as assigned that support department success.

Skills

Customer service experience

Fluent English

Ability to lift 50 pounds

Proficient computer skills

Flexible schedule

SIDA badge eligibility

Background check compliance

Airport operations coordination

Education

High School diploma or GED

Tools

Mobility-assessment apps

Check-in / scheduling software

Job description

Nana Management Services, LLC in Anchorage, AK seeks a Mobility Services Supervisor to lead daily operations, ensure safe, efficient, dignified assistance to passengers with mobility needs, and coordinate with airlines and ground services.

You will oversee scheduling, training, service quality, and compliance with safety and accessibility standards, manage equipment, handle escalations, and promote teamwork in a fast-paced airport environment.