Airport Guest Experience Agent - Flexible Schedule

Horizon Air; Redmond (OR); Presencial; USD 22 000 - 31 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Free stand-by travel privileges on Air

Well-being programs

401k match

Annual bonus plans

Paid time off

Resumo da oferta

Horizon Air is seeking a Passenger Service Agent to help guests with travel needs, resolve inquiries, and manage tasks across baggage, ticketing, check-in and boarding. The role requires a friendly, patient approach and the ability to work a flexible schedule.

The ideal candidate will have customer service experience, strong communication skills, and be able to learn a computerized reservation system. This part-time position includes weekend and holiday availability and a starting wage of 19.12

Qualificações

• Minimum of 1 year of customer service or community service experience.
• Strong written and verbal communication skills.
• Ability to juggle multiple tasks in a fast-paced environment.
• Typing speed of at least 25 WPM.
• Must be able to stand for long periods of time.
• Ability to obtain airport security clearance.
• Must be authorized to work in the U.S.

Responsabilidades

• Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights).
• Ensure cabin accommodations.
• Assist with mishandled guests as a result of oversold flights, delayed or cancelled flights, lost, delayed or damaged luggage.
• Evaluate and prepare flights by arranging seat assignments, directing guests, making announcements using a PA system processing upgrades and standby requests.
• Process and secure guest luggage. Enters and maintains delayed or damaged luggage claims using a data entry system.
• At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
• Perform other duties as assigned.

Conhecimentos

Customer service

Communication skills

Multitasking

English fluency

Typing 25 WPM

Lifting 50 lbs

Formação académica

High school diploma or equivalent

Ferramentas

Reservation system

Descrição da oferta de emprego

Horizon Air is seeking a Passenger Service Agent to help guests with travel needs, resolve inquiries, and manage tasks across baggage, ticketing, check-in and boarding. The role requires a friendly, patient approach and the ability to work a flexible schedule.

The ideal candidate will have customer service experience, strong communication skills, and be able to learn a computerized reservation system. This part-time position includes weekend and holiday availability and a starting wage of 19.12