Airport Passenger Service Agent

Alaska Airlines, Inc.; Redmond (OR); Sur place; USD 22 000 - 31 000; Temps partiel

Avantages offerts par ce poste

Travel privileges

Résumé du poste

Horizon Air in Redmond, OR seeks a Passenger Service Agent to assist guests with travel needs and resolve inquiries, providing essential baggage, ticketing, check-in and boarding support. A friendly, flexible schedule is required.

The role offers part-time hours with a starting wage of USD 19.12 per hour, weekend/holiday availability, and a next-day, split-shift differential; eligible for Alaska/Horizon Total Rewards.

Qualifications

• A minimum of 1 year of customer service or community service experience.
• Strong written and verbal communication skills.
• Ability to juggle multiple tasks in a fast-paced environment.
• Ability to learn and operate a computerized reservation system.
• Typing speed of at least 25 WPM.
• Ability to consistently lift 50 pounds.
• Must be able to stand for long periods of time.
• Must be able to bend, stoop, squat, reach and grasp.
• Ability to perform basic mathematics.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Ability to participate in paid training that may require overnight travel.
• Ability to obtain airport security clearance.
• Ability to communicate in English.
• Minimum age 18.
• Must be authorized to work in the U.S.

Responsabilités

• Assist guests with travel needs (inquiries, baggage, ticketing, check-in and boarding).
• Ensure cabin accommodations and assist mishandled guests due to oversold or delayed flights.
• Arrange seat assignments, direct guests and make announcements; process upgrades and standby requests.
• Process and secure guest luggage; enter/maintain delayed or damaged luggage claims in data entry system.
• Perform duties as assigned to ensure guest satisfaction.

Connaissances

Customer service

Verbal communication

Multitasking

Typing 25 WPM

Formation

High school diploma or equivalent

Outils

Computerized reservation system

Description du poste

Horizon Air in Redmond, OR seeks a Passenger Service Agent to assist guests with travel needs and resolve inquiries, providing essential baggage, ticketing, check-in and boarding support. A friendly, flexible schedule is required.

The role offers part-time hours with a starting wage of USD 19.12 per hour, weekend/holiday availability, and a next-day, split-shift differential; eligible for Alaska/Horizon Total Rewards.