Airport Food Service AGM: Lead Ops & Guest Experience

Plum Market; Omaha (NE); Sur place; USD 33 000 - 37 000; Plein temps

Résumé du poste

Plum Market is hiring an Assistant General Manager for Runza at Omaha Eppley Airfield. The AGM will support the GM in daily operations, ensuring guest satisfaction and brand standards in a high-volume environment.

You will lead shifts, assist with recruiting and training, manage inventory and costs, uphold food safety and sanitation, and maintain professional service standards across all team members.

Qualifications

• 2-3 years of leadership experience in a food service, hospitality, or retail setting.
• ServSafe or similar food safety certification.
• Ability to pass airport background check and qualify for badging.
• Flexible schedule including mornings, evenings, weekends and holidays.
• Experience working in airport or high-volume service environment.

Responsabilités

• Oversee daily restaurant operations, guest service, food quality, staffing, cleanliness and readiness.
• Lead shifts in GM's absence and make operational decisions within standards.
• Assist with recruiting, hiring, onboarding, scheduling, training and development.
• Train and coach Team Members using Runza guides and procedures.
• Provide performance feedback and handle evaluations and corrective action.
• Support inventory control, ordering, receiving, portioning and waste reduction.
• Ensure food safety, sanitation and workplace safety compliance.
• Maintain appearance, uniforms and professional conduct aligned with Runza/ Plum Market.
• Respond to guest feedback and resolve concerns to ensure positive experiences.
• Assist with labor management, sales tracking and financial targets.
• Ensure cash handling, deposits, payroll docs and loss prevention procedures.
• Schedule labor to meet targets while maintaining staffing levels.
• Identify opportunities for improvements and implement corrective measures.
• Communicate updates to the GM and promote Runza's Make It All Better culture.

Connaissances

Leadership experience

Problem solving

Interpersonal skills

Team leadership

Airport environment experience

Outils

Scheduling tools

Back-office systems

Description du poste

Plum Market is hiring an Assistant General Manager for Runza at Omaha Eppley Airfield. The AGM will support the GM in daily operations, ensuring guest satisfaction and brand standards in a high-volume environment.

You will lead shifts, assist with recruiting and training, manage inventory and costs, uphold food safety and sanitation, and maintain professional service standards across all team members.