Assistant General Manager - Runza

Plum GPMM Tersylbran JV; Omaha (NE); On-site; USD 33,000 - 37,000; Full time

Job summary

Runza National Inc. (operated by Plum Market Food Service at Omaha Eppley Airfield) seeks an Assistant General Manager to lead daily operations, guest service, and quality standards in a high-volume airport setting.

You will support the GM, recruit and train Team Members, manage schedules, control costs, and uphold safety and brand standards while delivering Simply Outstanding Service. The role requires 2–3 years of leadership in food service, ServSafe certification, and the ability to work

Qualifications

• 2–3 years of leadership in food service, hospitality or retail.
• Strong interpersonal and leadership skills.
• Excellent problem-solving and decision-making abilities.
• Familiarity with inventory systems, food safety and scheduling tools.
• Flexible schedule including mornings, evenings, weekends and holidays.
• Stand long hours and lift up to 50 lbs.
• Pass airport background check and badging.
• Experience in airport or high-volume service.
• ServSafe or similar certification.
• Knowledge of back-office systems, timekeeping and financial reporting.

Responsibilities

• Oversee daily restaurant operations including guest service, food prep, staffing and cleanliness.
• Lead shifts in GM's absence and maintain service standards.
• Assist with recruiting, interviewing, onboarding, scheduling and training.
• Train and coach team members using Runza guides and procedures.
• Provide performance feedback and handle evaluations.
• Hands-on work with team during peak periods.
• Manage inventory, ordering, receiving, portion control and waste reduction.
• Monitor food safety, sanitation and airport security compliance.
• Maintain cleanliness and uniform standards.
• Respond to guest feedback and resolve concerns.
• Assist with labor management, sales tracking and expenses.
• Ensure cash handling, reconciliations and payroll documentation.
• Support scheduling to meet labor targets.
• Identify operational improvements and implement corrective actions.
• Communicate updates to the General Manager.
• Promote positive culture and Runza's Make It All Better philosophy.
• Represent Runza brand standards in daily operations.

Skills

Leadership

Guest service

Inventory management

Staff training

Problem solving

Financial reporting

Education

ServSafe certification

Tools

Scheduling tools

Back-office systems

Timekeeping

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Assistant General Manager - Runza

Full Time Sales Plum Market - Eppley Airfield, Omaha, NE, US

2 days ago Requisition ID: 1089

Salary Range: $24.00 To $27.00 Hourly

Assistant General Manager – Runza National Inc. (operated by Plum Market Food Service – Omaha Eppley Airfield)
Full-Time | Non-Exempt | Located at 4501 Abbott Drive, Omaha, NE 68110

About the Role: The Assistant General Manager (AGM) supports the General Manager in leading daily operations at Runza, operated by Plum Market Foodservice at the Omaha Eppley Airfield. This position plays an essential role in delivering exceptional guest experiences, maintaining Runza brand standards, and fostering a positive, productive, and team-oriented work environment. The AGM acts as the GM’s right hand and takes ownership in the GM’s absence, ensuring operational continuity and service excellence.

What you will do:

• Oversee daily restaurant operations, including guest service, food preparation, staffing, product quality, cleanliness, and operational readiness.
• Lead shifts in the General Manager's absence, making operational decisions while maintaining established service and performance standards.
• Assist with recruiting, interviewing, hiring, onboarding, scheduling, training, and developing Team Members.
• Train and coach Team Members using Runza training guides and established procedures, emphasizing food quality and Simply Outstanding Service.
• Provide ongoing performance feedback, establish clear expectations, and assist with performance evaluations and corrective action documentation.
• Work alongside Team Members in food preparation and guest service positions, providing hands‑on support during peak business periods.
• Manage inventory, ordering, receiving, portion control, stock rotation, and waste reduction to support food quality and cost‑control goals.
• Monitor food safety, sanitation, workplace safety, and airport security compliance, ensuring proper documentation and timely corrective action.
• Maintain restaurant cleanliness, uniform standards, and a professional appearance consistent with Runza and Plum Market Foodservice expectations.
• Respond professionally to guest feedback and complaints, resolving concerns and creating positive guest experiences.
• Assist with labor management, sales tracking, operating expenses, and achievement of restaurant financial targets.
• Ensure accurate cash handling, register reconciliation, deposits, invoices, payroll documentation, and loss prevention procedures.
• Support employee scheduling to maintain appropriate staffing levels while meeting established labor targets.
• Identify opportunities for operational improvement and assist with implementing corrective measures following restaurant evaluations.
• Communicate operational concerns, Team Member issues, and performance updates promptly to the General Manager.
• Promote a positive workplace culture through teamwork, accountability, effective communication, and Runza's Make It All Better philosophy.
• Represent Plum Market Foodservice values and Runza brand standards in all daily operations and guest interactions.

What you will bring:

• 2–3 years of leadership experience in a food service, hospitality, or retail setting.
• Strong interpersonal and leadership skills with a team‑oriented mindset.
• Excellent problem‑solving abilities and ability to make quick decisions under pressure.
• Familiarity with inventory systems, food safety practices, and scheduling tools.
• Must be able to work a flexible schedule including mornings, evenings, weekends, and holidays.
• Ability to stand for extended periods and lift up to 50 lbs.
• Must pass airport background check and qualify for badging.
• Experience working in an airport or high‑volume service environment.
• ServSafe or similar food safety certification.
• Knowledge of back‑office systems, timekeeping, and basic financial reporting.