Airport Food & Beverage Ops Director - Multi-Unit Leader

SSP Deutschland GmbH; Windsor (CT); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental and Vision

SSP 401(k) Plan with Employer Matching

PTO

Paid Holidays

Bonus Eligibility

Life Insurance

Employee Assistance Program (EAP)

Job summary

SSP America is seeking a Director of Operations to lead a complex, multi-brand airport food and beverage operation at Bradley International Airport (BDL) in Windsor Locks, CT. The role requires 10+ years of progressive operational leadership with full P&L accountability for a portfolio over $20M in annual managed sales.

You will manage multiple General Managers, navigate a unionized workforce, and partner with the Airport Authority, brand partners, labor representatives, and cross-functional

Qualifications

• Minimum 10 years of progressive operational leadership with increasing responsibility across multi-unit restaurant or food & beverage operations.
• Current or recent leadership of multiple restaurant locations, including direct leadership and development of multiple General Managers.
• Full P&L accountability for a multi-unit portfolio generating at least $20 million in annual managed sales.
• Demonstrated success leading complex airport food & beverage operations or similarly regulated, high-volume, multi-unit environments.
• Proven experience leading unionized operations, including labor relations, contract compliance, issue resolution, and productive partnership with union representatives.
• Demonstrated ability to develop senior operational leaders through coaching, succession planning, performance management, and accountability.
• Proven success improving operational performance through financial analysis, labor optimization, inventory controls, operational discipline, and strategic business planning.
• Experience partnering with executive leadership and cross-functional business partners to drive operational and financial results.

Responsibilities

• Lead complex airport food & beverage operations through periods of change and growth.
• Build high-performing General Managers through coaching, accountability, and succession planning.
• Develop productive labor-management relationships while effectively leading within a collective bargaining environment.
• Drive measurable improvements in financial performance, guest experience, and operational execution.
• Create a culture of accountability, professionalism, and operational excellence.
• Lead multiple concepts simultaneously while balancing brand standards, labor, food safety, inventory controls, and financial performance.

Skills

Operational leadership

People leadership

Labor relations

Strategic planning

Financial analysis

Job description

SSP America is seeking a Director of Operations to lead a complex, multi-brand airport food and beverage operation at Bradley International Airport (BDL) in Windsor Locks, CT. The role requires 10+ years of progressive operational leadership with full P&L accountability for a portfolio over $20M in annual managed sales.

You will manage multiple General Managers, navigate a unionized workforce, and partner with the Airport Authority, brand partners, labor representatives, and cross-functional