Senior Director, Airport F&B Operations

SSP America; Windsor Locks (CT); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401(k) with company match

Paid Time Off

Paid Holidays

Bonus Eligibility

Job summary

SSP America is seeking a Director of Operations to lead a complex, multi-brand airport food & beverage operation at Bradley International Airport (BDL) in Windsor Locks, CT. The role demands strategic oversight of multiple General Managers, labor relations, and P&L accountability for a $20M+ portfolio.

The ideal candidate has a proven track record in unionized, high-volume environments, delivering measurable improvements in guest experience and financial performance while building leadership

Qualifications

• Minimum 10 years of progressive operational leadership with increasing responsibility across multi-unit restaurant or food & beverage operations.
• Current or recent leadership of multiple restaurant locations, including direct leadership and development of multiple General Managers responsible for independent business units.
• Full P&L accountability for a multi-unit portfolio generating at least $20 million in annual managed sales.
• Demonstrated success leading complex airport food & beverage operations or similarly regulated, high-volume, multi-unit environments.
• Proven experience leading unionized operations, including labor relations, contract compliance, issue resolution, and productive partnership with union representatives.

Responsibilities

• Oversee a multi-brand, airport F&B operation with $20M+ annual managed sales and multiple General Managers.
• Drive financial performance, labor optimization, inventory controls, and operational discipline across sites.
• Lead labor relations and ensure compliance within a unionized, multi-unit environment.

Job description

SSP America is seeking a Director of Operations to lead a complex, multi-brand airport food & beverage operation at Bradley International Airport (BDL) in Windsor Locks, CT. The role demands strategic oversight of multiple General Managers, labor relations, and P&L accountability for a $20M+ portfolio.

The ideal candidate has a proven track record in unionized, high-volume environments, delivering measurable improvements in guest experience and financial performance while building leadership