Airport F&B Unit GM I: Guest Experience

Areas USA; Aberdeen (MD); Presencial; USD 70.000 - 90.000; Jornada completa

Descripción de la vacante

Areas USA is seeking a Unit General Manager I F&B to lead airport operations, driving service quality and financial performance. You will coach a management team, ensure policy compliance, and maintain sanitation and safety standards during shifts.

The role requires strong customer service skills, experience in restaurant operations, and the ability to manage labor and food costs while delivering premium guest experiences at scale. Weekend availability is expected.

Formación

• 2+ years restaurant management experience.
• Basic communication skills.
• Ability to organize shift-level tasks.
• Strong customer service skills.
• Understanding of basic business patterns.
• Ability to work with a diverse workforce.
• Familiarity with inventory management basics.
• Emerging leadership ability and team motivation skills.
• Basic understanding of sales, labor costs, and food costs.
• Ability to work under pressure.
• Flexible work schedule including weekends and holidays.

Responsabilidades

• Follow all policies, procedures, standards, specifications, guidelines, and training programs.
• Oversee food usage and verify and oversees reconciliation process for deliveries.
• Resolve immediate customer concerns about food quality or service following company standards.
• Maintain sanitation standards throughout shifts and complete required documentation.
• Supervise staff during shifts to ensure health and safety standards and liquor regulations (where applicable) are followed according to state and local guidelines.
• Complete shift-related paperwork, including forms and reports in a timely manner.
• Forecast labor and staff schedule appropriately as business dictates in compliance with CBS if applicable.
• Responsible for onboarding and continued development of associates assigned to their concept.
• Provide feedback on team member performance.
• Monitor staff dress code guidelines adherence.
• Assist with on-the-job training for new team members.
• Monitor food preparation and methods to ensure compliance with brand and company specification and standards.
• Report maintenance and repair needs for equipment and facilities.
• Execute opening and closing procedures and maintain security standards.
• Perform any other duties as assigned by supervisor.

Conocimientos

Restaurant management

Communication

Shift scheduling

Customer service

Teamwork

Inventory basics

Leadership potential

Cost awareness

Flexibility

Pressure handling

Educación

High School Diploma or equivalent

Descripción del empleo

Areas USA is seeking a Unit General Manager I F&B to lead airport operations, driving service quality and financial performance. You will coach a management team, ensure policy compliance, and maintain sanitation and safety standards during shifts.

The role requires strong customer service skills, experience in restaurant operations, and the ability to manage labor and food costs while delivering premium guest experiences at scale. Weekend availability is expected.