Site Experience & Operations Manager (NJUS)

QS Security Services, LLC

Virginia, Northern (IL, KY)

Hybrid

USD 90,000 - 120,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental, and Vision

Paid Time Off

401(k) plan

Job summary

NetJets Aviation, Inc. in Dulles, VA seeks a Site Experience & Operations Manager to lead on-site service delivery at a high-visibility airport, coordinating with airport stakeholders and internal teams to ensure flawless Owner experiences.

The role focuses on maintaining reliability, executing NetJets standards, and proactively addressing service challenges while balancing daily operations and safety considerations.

Qualifications

Bachelor's in Hospitality or Business required.

Responsibilities

Oversee day‑to‑day service delivery at the assigned airport.
Coordinate with airport authorities, FBOs, ground services, and on‑site partners to ensure smooth operations.
Strengthen reliability by following daily processes and handoffs.
Provide real‑time feedback to vendors and internal teams to address quality or performance gaps.
Serve as the primary operational point of contact for internal teams and communicate key updates clearly.
Provide concise updates on site performance and risks to support awareness and improvements.

Skills

FBO operations knowledge

Airport environment understanding

On-site operations management

Stakeholder communication

Issue resolution

Operational risk Monitoring

Cross-functional coordination

Written and verbal communication

Influence without authority

Emotional intelligence

Education

Bachelor's in Hospitality or Business

Job description

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Title: Site Experience & Operations Manager (NJUS)

Company: NetJets Aviation, Inc.

Area of Interest: Customer Experience

Location:

Dulles, VA, US, 20166

Join the NetJets Team

NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.

Purpose of Position

The Site Experience & Operations Manager is the on‑site leader at one of NetJets' high‑visibility airports and is responsible for ensuring reliable, coordinated, and exceptional service delivery for our Owners. This role provides a single point of accountability for daily execution by working closely with airport stakeholders, local vendors, and internal teams to keep operations running smoothly and to resolve issues before they affect the Owner experience. The Site Experience & Operations Manager oversees on‑the‑ground service performance and strengthens operational reliability and consistency by ensuring that daily processes, handoffs, and expectations are executed to NetJets standards. This role plays a critical part in protecting the NetJets brand, enhancing service quality, and supporting performance at one of the most important locations in the delivery system.

Tasks and Responsibilities

Operational Leadership & Daily Execution: Oversee day‑to‑day service delivery at the assigned airport, ensuring that every operational handoff, interaction, and service step is executed according to NetJets standards. Maintain situational awareness of on‑site activity and take proactive action to prevent service disruptions.
Airport Stakeholder Coordination: Work closely with airport authorities, FBO teams, ground service providers, and other on‑site partners to maintain smooth operations and clear communication. Ensure all parties understand expectations, schedules, and service requirements for NetJets Owners.
Operational Reliability & Consistency: Strengthen reliability at the airport by ensuring daily processes, routines, and operational handoffs are followed consistently. Reinforce standard operating procedures and elevate recurring issues to appropriate internal teams when relevant.
Vendor & Partner Performance Oversight :Maintain strong, professional working relationships with local vendors supporting the airport (e.g., catering, ground services, FBO staff). Provide real‑time feedback, monitor service expectations, and coordinate with internal teams as needed to address quality or performance gaps.
Cross‑Functional Communication & Issue Resolution: Serve as the primary operational point of contact for internal teams when airport‑level adjustments or support are required. Communicate key updates, operational conditions, and service risks clearly and promptly to ensure alignment across Owner Services, Flight Operations, and other partners.
Reporting & Site Insights: Provide concise updates on site performance, service issues, and operational risks. Share insights with internal teams to support broader awareness of airport conditions, reliability challenges, or opportunities for improvement.

Note:

It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.

Education

Bachelor's in Hospitality or Business

Certifications and Licenses

Years of Experience

6-8 years of experience

Core Competencies

Service‑Oriented

Strives For Positive Results

Knowledge, Skills, Abilities and Other (KSAOs)

Strong understanding of FBO operations, airport environments, and aviation service delivery requirements (or similar complex service delivery environments).
Ability to oversee complex, fast‑moving on‑site operations with competing priorities.
Ability to maintain professional, productive working relationships with airport stakeholders, local vendors, and internal partners.
Ability to monitor on‑site service performance, recognize operational risks, and act quickly to maintain reliability.
Strong capability to anticipate issues during daily operations and take appropriate corrective action.
Excellent written and verbal communication skills, including clear and concise operational updates.
Ability to influence without formal authority across multiple internal and external teams.
Ability to build trust, credibility, and effective partnerships with service providers and internal teams.
Ability to navigate ambiguous or changing on‑site conditions and bring clarity to others.
Ability to balance immediate operational needs with consistent adherence to NetJets standards.
Willingness to work flexible hours due to operational needs, irregular flight schedules, or emergent service challenges.
High emotional intelligence, professional judgment, and composure when interacting with Owners, crews, internal leaders, and airport partners.

How NetJets Supports You

NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVEWELL—a comprehensive package to support your Mind, Body, and Life.

Our comprehensive suite of benefits include: