Airport Operations Dispatcher

City of Lubbock; Lubbock (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

The City of Lubbock operates a centralized Airport Operations Communications Center to dispatch police officers and coordinate security and emergency responses at Lubbock Preston Smith International Airport. The role involves monitoring security and alarm systems, coordinating with ARFF and ATC, and maintaining accurate logs and records.

Ideal candidates will have a high school diploma or equivalent, with customer service or dispatch experience, and may pursue a TCOLE license.

Qualifications

• High school diploma or equivalent plus one year of customer service or related experience, or equivalent education/experience.
• TCOLE Telecommunications License preferred or obtainable within one year.
• Preference for two years of college coursework and emergency dispatch experience.

Responsibilities

• Operate a centralized communications center for emergency and non-emergency situations.
• Monitor and operate multiple computer systems and CCTV, radios, and alarms.
• Coordinate airport operations and respond to emergencies with appropriate agencies.
• Maintain logs and document airport events and dispositions accurately.
• Provide exceptional customer service to the public and tenants.

Skills

Customer service

Emergency dispatch

Communication

Education

High school diploma or equivalent

College coursework

Tools

Two-way radio equipment

Job description

Summary

Dispatches police officers to respond to alarms and incidents requiring police attention at Lubbock Preston Smith International Airport’s centralized Airport Operations Communications Center. The position is responsible for security system management, emergency communications, and coordination of emergency and operational situations that occur at or impact airport operations.

Essential Functions

• Operate a centralized communications center, including monitoring and operating multiple computer systems for emergency and non-emergency situations involving Airport Police, other law enforcement agencies, Operations Agents, Building Maintenance, Custodial Services, Electronic Technicians, and Airport Rescue and Fire Fighting (ARFF).
• Operate and monitor communications and security systems, including two-way radio and voice communication consoles, fire alarm systems, runway surface sensor systems, and closed-circuit television (CCTV) systems.
• Coordinate day-to-day airport activities through the 24-hour Communications Center, serving as the first point of contact for airport communications involving airport agencies, including ARFF, the Air Traffic Control Tower, emergency response organizations, and the general public.
• Serve as the central airport coordination and communications center during airfield emergencies.
• Maintain accurate and complete log entries and manual records of airport events and activities.
• Communicate effectively and concisely, including under stressful or emergency conditions.
• Answer the airport’s main telephone line, provide basic information to the traveling public, and route calls to appropriate individuals and divisions.
• Communicate with airport personnel, including Police, Operations, and Maintenance, using radio frequencies and/or telephone dispatching to assign tasks and document pertinent details, including time, location, and disposition.
• Provide excellent customer service to the public, Lubbock Preston Smith International Airport (LPSIA) tenants, and other agencies.
• Perform terminal paging requests.
• Relay emergency information in accordance with established procedures.
• Provide support functions such as data entry and recordkeeping associated with fingerprinting, security badging, security audits, vehicle permits, and key issuance.
• Maintain active records of severe weather notifications and other airport-originated communications.
• Provide assistance to Airport Operations Agents, as necessary.
• Perform other duties as assigned.

Qualifications

Completion of a high school diploma or the equivalent with an additional one year of customer service or related experience; or any combination of relevant education and experience which provides the following:

TCOLE Telecommunications License preferred or the ability to obtain within one year of employment.

Prefer completion of two years of college coursework and experience providing emergency dispatch services.

Knowledge and Abilities

Knowledge Of Basic telephone techniques and public relations;

Pertinent FAA, TSA, local laws and ordinances.

Knowledge Of

• Basic telephone techniques and public relations;
• Pertinent FAA, TSA, local laws and ordinances.

Ability To

• Establish and maintain effective working relationships with City stay and general public;
• Apply departmental procedures and policies related to proper response, emergencies, etc.;
• Use various types of computer formats and codes necessary to access, manipulate and relay information;
• Use and apply communication office procedures, practices, equipment, radio transmitting procedures and basic alarm systems;
• Maintain accurate records and logs;
• Use a personal computer and associated software programs;
• Communicate clearly, effectively, and remain calm in emergency situations;
• Work any shift, holidays and mandatory overtime;
• Must pass a Criminal Justice Information Systems (CJIS) Fingerprint-based background check and maintain CJIS eligibility to maintain employment. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal O?ense (Felony or Misdemeanor), and Family Violence Convictions;
• Must pass a federal security background investigation to acquire and maintain Department of Homeland Security/Transportation Security Administration (TSA) mandated airport security identification and access control media;
• Must pass a TSA Security Threat Assessment;
• Must pass Airport Security training as required by TSA regulations.

Physical Requirements

• Continuously sit during shift.
• Frequently lift up to 10 pounds, and occasionally lift up to 25 pounds.
• Flex upper trunk forward at the waist and partially flex at the knees.
• Push and pull objects towards and away from oneself.
• Continuously rotate upper trunk to the right or left while sitting or standing.
• Place arms above, at, or below shoulder height.

The City of Lubbock provides a comprehensive, cost effective, health and welfare package. To view the employee benefits click here.

01 Do you have one year of customer service or related experience?

• Yes
• No

02 Do you have a high school diploma or the equivalent?

• Yes
• No
• Required Question