Airport Duty Manager — Lead 24/7 Operations & Safety

PrimeFlight Aviation; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) with matching

Health, dental, vision, and life ins.

Paid time off

Growth opportunities

More benefits vary by eligibility

Job summary

PrimeFlight Aviation is seeking a Duty Manager to oversee daily airport operations in Chicago, ensuring a smooth and safe passenger and staff experience. You will respond to emergencies, coordinate with security, customer service and ground handling, and lead operational teams with a focus on service excellence.

The role requires aviation knowledge, 5 years of relevant experience, and flexibility to work 24/7 shifts, including nights and weekends.

Qualifications

• 5 Years transportation/aviation operations experience.
• Knowledge of the Aviation Industry.
• Communicate effectively in English (reading, writing, speaking).
• Ability to access and interpret information on electronic devices (IPads/Tablets, Computers, Mobile).
• Flexibility to work various shifts including nights, weekends and holidays.
• Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).
• Must be legally authorized to work in the country of employment.

Responsibilities

• Oversee day-to-day airport operations during assigned shifts, ensuring efficient and safe procedures
• Coordinate with various departments, including security, customer service, and maintenance, for seamless operations
• Respond to and manage operational emergencies and unusual situations
• Ensure compliance with all aviation regulations and company policies
• Monitor passenger flow and terminal activities, implementing adjustments for optimal service delivery
• Address and resolve customer complaints and operational issues in a timely manner
• Supervise, guide, and support operational staff, providing leadership and direction
• Communicate effectively with airline representatives, ground handlers, and airport authorities
• Perform any additional duties as assigned by management

Skills

English proficiency

Leadership

Operations coordination

Emergency response

Customer service

Job description

PrimeFlight Aviation is seeking a Duty Manager to oversee daily airport operations in Chicago, ensuring a smooth and safe passenger and staff experience. You will respond to emergencies, coordinate with security, customer service and ground handling, and lead operational teams with a focus on service excellence.

The role requires aviation knowledge, 5 years of relevant experience, and flexibility to work 24/7 shifts, including nights and weekends.