Airport Duty Manager: Lead Operations & Customer Experience

PrimeFlight Aviation Services; Chicago (IL); On-site; USD 52,000 - 63,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Growth opportunities

Job summary

PrimeFlight Aviation Services in the United States is seeking a Duty Manager to oversee day-to-day airport operations, coordinate with multiple departments, and respond to emergencies while ensuring compliance with regulations and high service standards.

The role requires strong leadership, clear communication, and the ability to manage passenger flow and terminal activities across shifts, including nights and holidays. This is a full-time on-site position at a major airport in Chicago.

Qualifications

• 18 years of age or older
• Must be legally authorized to work in the country of employment
• Pass a background check and drug screen
• Must hold a valid driver’s license
• 5 years transportation/aviation operations experience
• Knowledge of the Aviation Industry
• Communicate effectively in English (reading, writing, speaking)
• Ability to access and interpret information in print and electronically (IPads/Tablets, Computers, Mobile Devices)
• Flexibility to work nights, weekends and holidays
• Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs)

Responsibilities

• Oversee day-to-day airport operations during assigned shifts
• Coordinate with security, customer service, maintenance for seamless operations
• Respond to and manage operational emergencies and unusual situations
• Ensure compliance with aviation regulations and company policies
• Monitor passenger flow and terminal activities; adjust for optimal service
• Address and resolve customer complaints and operational issues promptly
• Supervise, guide and support operational staff with leadership
• Communicate effectively with airline representatives, ground handlers and authorities
• Perform additional duties as assigned by management

Skills

Communication

Teamwork

English proficiency

Customer service

Job description

PrimeFlight Aviation Services in the United States is seeking a Duty Manager to oversee day-to-day airport operations, coordinate with multiple departments, and respond to emergencies while ensuring compliance with regulations and high service standards.

The role requires strong leadership, clear communication, and the ability to manage passenger flow and terminal activities across shifts, including nights and holidays. This is a full-time on-site position at a major airport in Chicago.