Airport Café Shift Leader — Fast-Paced Service Pro

Concessions Intl Brand; Seattle (WA); On-site; USD 24,742 - 35,238; Full time

Job summary

Theo & Betty's at Paine Field is seeking a Shift Leader to support the Service Shift Supervisor and coordinate associates on site in Seattle, WA. This full-time, on-site role requires handling guest service, cash accountability, safety compliance, and fast-paced operations within an airport environment.

You will lead by example, supervise associates, ensure high-quality service, and uphold brand standards while maintaining security and safety protocols for airport operations.

Qualifications

• Previous lead, trainer, or key-holder experience in food service, coffee shop, or hospitality preferred.
• Strong customer service, teamwork, and communication skills.
• Ability to guide peers, model standards, and follow direction from supervisors.
• Ability to work efficiently in a fast-paced, high-volume environment.
• Must be able to stand for extended periods and lift up to 30 lbs as needed.
• Flexible schedule availability, including early mornings, weekends, and holidays.
• Ability to read, write, and understand English.

Responsibilities

• Support the Service Shift Supervisor in coordinating associates during assigned shifts.
• Help assign workstations, support break coverage, and communicate real‑time priorities to ensure smooth service flow.
• Model expected behaviors and provide on-the-spot coaching on service, safety, and product standards.
• Reinforce company policies, procedures, and standards; escalate concerns to the Service Shift Supervisor.
• Promptly report performance, attendance, conduct, equipment, or safety issues to the Service Shift Supervisor and/or management.
• Lead by example in delivering prompt, friendly, and professional guest service.
• Address guest questions, concerns, or complaints and resolve issues promptly.
• Ensure a welcoming, clean, and organized service environment at all times.
• Perform all associate-level duties as needed (coffee, espresso, POS, sandwiches)
• Support product quality checks and correct issues in real time
• Ensure compliance with food safety and sanitation standards.

Skills

Customer service

Teamwork

Communication

Leadership

English reading/writing

Job description

Theo & Betty's at Paine Field is seeking a Shift Leader to support the Service Shift Supervisor and coordinate associates on site in Seattle, WA. This full-time, on-site role requires handling guest service, cash accountability, safety compliance, and fast-paced operations within an airport environment.

You will lead by example, supervise associates, ensure high-quality service, and uphold brand standards while maintaining security and safety protocols for airport operations.