Airport Customer Support Specialist

American Airlines; Tampa (FL); Sur place; USD 19 000 - 27 000; Plein temps

Avantages offerts par ce poste

Travel perks

Health benefits

Wellness programs

401(k)

Additional benefits

Résumé du poste

American Airlines is seeking a Customer Assistance Representative in Tampa, Florida. You will greet customers, support self-service kiosks, verify documents, assist with baggage, and guide travelers through the terminal with a focus on safety and efficiency.

You will work with a team to manage lines, provide accurate gate information, and ensure compliance with DOT, FAA, and TSA rules while delivering friendly, professional service.

Qualifications

• High School diploma or GED or international equivalent.
• Must be 18 years of age or older.
• Read, write, fluently speak and understand English.

Responsabilités

• Greet customers at the airport or ticket area.
• Assist customers with self-service kiosk check-in and baggage processing.
• Verify carry-on baggage and travel documents for international customers.
• Assist with checked baggage processing and weight verification.
• Queue customers based on departure times and service needs.
• Direct customers to agents when needed.
• Provide gate information and directions.
• Comply with DOT, FAA, TSA regulations and company policies.

Connaissances

Customer service

English fluency

Bilingual (may be required)

Formation

High School diploma or GED

Outils

Sabre

Description du poste

American Airlines is seeking a Customer Assistance Representative in Tampa, Florida. You will greet customers, support self-service kiosks, verify documents, assist with baggage, and guide travelers through the terminal with a focus on safety and efficiency.

You will work with a team to manage lines, provide accurate gate information, and ensure compliance with DOT, FAA, and TSA rules while delivering friendly, professional service.