Airport Customer Experience Specialist

American Airlines Inc.; Tampa (FL); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k)

Job summary

American Airlines, Inc. is hiring a full-time Customer Assistance Representative at Tampa International Airport. The role involves greeting customers, assisting with kiosks, baggage processing, document checks, and guiding travelers through the airport with a focus on safety and service.

Benefits and union considerations apply. Starting wage is $16.58 per hour. Candidates must meet education and background requirements, pass pre-employment checks, and be able to work varied shifts, including

Qualifications

• High School diploma or GED or international equivalent.
• Must be 18 years of age or older.
• Read, write, fluently speak and understand English.
• Bilingual language skills may be required in some locations.
• Applicable valid driver’s license as required by local authorities.
• Pre-employment drug screen and comprehensive background checks.
• FAA criminal background checks may be required for SIDA access.
• Authorized to work in the U.S.

Responsibilities

• Greeting customers entering the airport or arriving in the ticket area.
• Monitor ticket counter area for safety policy compliance.
• Assist customers with self-service kiosk check-in and baggage processing.
• Maintain and troubleshoot kiosk machines; report issues to IT.
• Verify carry-on baggage complies with FAA/American policies.
• Verify travel documents for international travel using Timatic.
• Assist with checked baggage processing and weight verification.
• Queue lines based on departure times and assistance needs.
• Activate self-tagged baggage at activation station.
• Move baggage throughout the ticket counter area.
• Assist with testing and movement of assistive devices and oversize items.
• Direct customers to service agents when appropriate.
• Perform document clearance and verification at kiosks.
• Assist non-ambulatory customers and unaccompanied minors.
• Provide gate information and directions.
• Support paging for lost items; other duties as needed.
• Complete trainings and adhere to DOT, FAA, TSA regulations.
• Wear uniforms and deliver professional customer service.

Skills

Customer service experience

Bilingual ability (may be required)

Flexible schedule

Education

High School diploma or GED or international equivalent

Tools

Sabre or Passenger Service System

Job description

American Airlines, Inc. is hiring a full-time Customer Assistance Representative at Tampa International Airport. The role involves greeting customers, assisting with kiosks, baggage processing, document checks, and guiding travelers through the airport with a focus on safety and service.

Benefits and union considerations apply. Starting wage is $16.58 per hour. Candidates must meet education and background requirements, pass pre-employment checks, and be able to work varied shifts, including