Airport Customer Support Specialist

All Aviation Jobs; San Francisco (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k)

Additional benefits

Job summary

American Airlines is seeking a Customer Assistance Representative to greet and assist travelers, manage kiosk check-in, and ensure baggage and travel documents meet guidelines. You will work at the ticket counter and gate areas, helping customers with complex processes and using SAS/Timatic where needed.

The role requires a strong focus on safety, proper documentation, and excellent customer service. On-site work includes varying shifts, overtime, and compliance with all airline policies.

Qualifications

• High School diploma or GED or international equivalent.
• Must be 18 years of age or older.
• Read, write, fluently speak and understand the English language.
• Must be authorized to work in the U.S.

Responsibilities

• Greet customers at the airport or ticket area.
• Monitor ticket counter for safety and policies.
• Assist customers with self-service kiosk check-in and baggage processing.

Skills

Customer service

Sabre knowledge

Bilingual skills

Education

High School diploma or GED

Tools

Sabre

Job description

American Airlines is seeking a Customer Assistance Representative to greet and assist travelers, manage kiosk check-in, and ensure baggage and travel documents meet guidelines. You will work at the ticket counter and gate areas, helping customers with complex processes and using SAS/Timatic where needed.

The role requires a strong focus on safety, proper documentation, and excellent customer service. On-site work includes varying shifts, overtime, and compliance with all airline policies.