Airport Customer Service Supervisor - Lead Ground Ops

GAT Airline Ground Support; New York (NY); On-site; USD 57,308,000 - 85,962,000; Full time

Benefits offered by this job

Flight benefits

Uniforms provided

Daily pay options

Paid training

401(k) matching

PTO

Medical, dental, and vision benefits

Job summary

GAT Airline Ground Support is seeking dynamic, capable professionals to join our aviation team in New York. The Customer Service Supervisor will oversee all airline customer service operations, audit flight paperwork, and coordinate with airport authorities to ensure safety and efficiency.

The role requires strong leadership, adherence to safety policies, and the ability to manage time and resources under pressure. We offer competitive pay, flight benefits, and comprehensive benefits packages.

Qualifications

• Experience in Airport Ground Handling.
• Strong understanding of Airline Customer Service.
• Proficient with MS Word and Excel.
• Must have a valid Driver's License and be 18+.
• Supervisory experience in a business unit.
• Experience in operational planning and resource allocation.
• Knowledge of GSE maintenance issues.
• Aviation industry knowledge and commercial awareness.

Responsibilities

• Monitor safe and efficient operation of all ground support equipment.
• Report discrepancies in GSE, both functional and mechanical.
• Coordinate carrier service to meet on-time schedules.
• Ensure equipment is in safe operating status.
• Coordinate with other departments and supervisors.
• Determine manpower requirements and enforce disciplinary procedures.
• Ensure attendance standards are met.
• Read loading instructions and safety labels.
• Follow all regulations and safety rules.
• Brief crews before flights on positions and procedures.
• Perform other duties as assigned.

Skills

Airline customer service

Airport ground handling

Supervisory experience

Operational planning

GSE maintenance knowledge

Aviation industry knowledge

English proficiency

Reading and writing in English

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

GAT Airline Ground Support is seeking dynamic, capable professionals to join our aviation team in New York. The Customer Service Supervisor will oversee all airline customer service operations, audit flight paperwork, and coordinate with airport authorities to ensure safety and efficiency.

The role requires strong leadership, adherence to safety policies, and the ability to manage time and resources under pressure. We offer competitive pay, flight benefits, and comprehensive benefits packages.