Airport Ground Support Supervisor: Customer Service Lead

GAT Airline Ground Support; Philadelphia (Philadelphia County); On-site; USD 25,000 - 39,000; Part time

Job summary

GAT Airline Ground Support is seeking a Customer Service Supervisor to oversee all flight ground operations, auditing paperwork, evaluating leads and trainers, and coordinating with airline customers and airport authorities. You will manage staffing, safety compliance, and liaison activities to ensure on-time service across locations.

The role requires strong airline customer service knowledge, supervisory experience, and proficiency with common office software.

Qualifications

• Strong understanding of Airline Customer Service.
• Experience in Airport Ground Handling.
• Must possess computer experience (6+ months) and knowledge of Microsoft Word and Excel.
• Ability to navigate electronic devices (phones, computers, fax machines, printers, timeclock, etc).
• A proven track record in supervising a business unit.
• Experience in operational planning and resource allocation.
• Must have a Valid Driver's License and be able to read/write in English.
• Must successfully complete all training requirements and maintain certifications throughout employment.
• Must clear an FBI fingerprint background check.

Responsibilities

• Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment
• Reporting discrepancies that may exist both functional and mechanical on the ground support equipment
• Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met
• Responsible for equipment and ensuring its safe and efficient operating status
• Confer with other supervisors and managers to coordinate activities with other departments
• Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner
• Ability to comply with attendance/tardiness standards
• Able to perform under pressure and within fixed time constraints
• Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags
• Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations
• Ensure crews are being briefed before flights on positions to take and how flight will work
• Other duties as assigned

Skills

Customer service

Supervisory experience

Office software

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

GAT Airline Ground Support is seeking a Customer Service Supervisor to oversee all flight ground operations, auditing paperwork, evaluating leads and trainers, and coordinating with airline customers and airport authorities. You will manage staffing, safety compliance, and liaison activities to ensure on-time service across locations.

The role requires strong airline customer service knowledge, supervisory experience, and proficiency with common office software.