Airport Customer Service Supervisor - Lead & Elevate Service

Southwest Airlines Co.; Denver (CO); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Fly for free for you and dependents

401(k) Company match up to 9.3%

3% STI bonus

Profit-sharing potential

Competitive health insurance

Health plan coverage from day one

Job summary

Southwest Airlines Co. in Denver seeks a Supervisor Customer Service to lead Customer Service Agents, Operations Agents, and Skycaps, ensuring on-time performance and customer satisfaction.

You will coach teams, monitor schedules, and drive safe, friendly service every day. The role requires strong leadership and customer service skills, with emphasis on shift management and collaboration across departments.

Qualifications

• Experience leading Customer Service teams in a fast-paced environment.
• Strong knowledge of scheduling and shift management.
• Ability to respond to customer inquiries and resolve issues promptly.
• U.S. citizenship or work authorization required.

Responsibilities

• Actively coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction.
• Respond to and resolve Customer questions, requests, or complaints.
• Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment, Meet or exceed performance goals through effective decisions, Assign and track Agents for training compliance.
• Coordinate actively with all Departments to maintain the Station's on-time performance. Report status updates to leaders and employees consistently
• Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results.

Skills

Leadership

Customer service

Scheduling

Job description

Southwest Airlines Co. in Denver seeks a Supervisor Customer Service to lead Customer Service Agents, Operations Agents, and Skycaps, ensuring on-time performance and customer satisfaction.

You will coach teams, monitor schedules, and drive safe, friendly service every day. The role requires strong leadership and customer service skills, with emphasis on shift management and collaboration across departments.