Airport Customer Service - RAP

Unifi Aviation, LLC; Rapid City (SD); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Delta travel privileges

401(k) Retirement Plan

Paid Time Off

Early access to pay via vendor portals

Job summary

Unifi Aviation, LLC is seeking a customer service agent to provide first-class service in a fast-paced airline environment in Rapid City. You will assist passengers with baggage, help resolve issues with delayed or damaged items, and use systems to track luggage while maintaining a friendly, professional demeanor.

Candidates must meet basic requirements and be able to lift heavy items, pass background checks, and complete ramp and SIDA training to obtain security access.

Qualifications

• Local resident (in-state)
• High School diploma or GED
• Valid in-state driver's license
• Ability to pass a pre-employment drug screen
• Ability to pass a background check (up to 10 years)
• Must be at least 18 years old
• Authorization to work in the United States
• Ramp and SIDA training to obtain airport authority ID security
• Ability to lift/carry/push/pull and move items of 70 pounds regularly
• Able to navigate jetway stairs with heavy items and be alert to moving vehicles/aircraft

Responsibilities

• Assist passengers with baggage pickup.
• Help resolve issues with delayed, lost, or damaged items.
• Use computer software to track and catalog luggage.
• Interact with customers in a friendly, efficient, and professional manner.
• Perform related duties within the scope of role and capabilities.

Skills

Customer service

Communication

Professionalism

Education

High School diploma or GED

Tools

Radio equipment

Job description

Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Responsibilities

• Assists passengers with their baggage pick-up.
• Assists passengers to resolve issues with their delayed, lost, or damaged items.
• Utilizes computer software to track and catalog luggage.
• Handles customer interaction with class in an efficient, effective, and professional manner.
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
• Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.

Basic Qualifications

• Must be a local (in-state) resident.
• High School diploma or GED.
• Valid In-State Driver’s License.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years of age.
• Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• Must be able to carry heavy items up and down jetway stairs.
• Must be able to be alert to moving vehicles or aircraft and use radio equipment.

• Explore amazing destinations anywhere Delta Air Lines flies through worldwide pass travel privileges
• 401(k) Retirement Plan
• Have early access to your pay and enjoy competitive interest rates when you purchase white goods through our preferred vendor platforms
• Paid Time Off

"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status."