Airport Customer Service - RAP

Unifi Aviation LLC; Rapid City (SD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Early pay access

Paid Time Off

Job summary

Unifi Aviation LLC is hiring Customer Service Agents to assist passengers with baggage pickup and issues related to delays, losses, or damage. You will track luggage using software and maintain a high level of customer service in a fast-paced environment.

Responsibilities include handling heavy items, complying with safety procedures, and supporting airport operations with a professional demeanor.

Qualifications

• Local resident in SD (in-state)
• High School diploma or GED
• Valid In-State Driver's License
• Able to pass pre-employment drug screen
• Able to pass up to a 10-year background check
• Must be 18+ years old
• Authorized to work in the United States
• Ramp and SIDA training to obtain airport ID
• Able to lift 70 lbs regularly and 40–50 lbs on raised surfaces

Responsibilities

• Assist passengers with baggage pickup
• Help resolve delays, losses, or damaged items
• Use software to track and catalog luggage
• Interact with customers in a courteous, efficient, and professional manner
• Perform related duties as assigned within role
• Meet physical demands of lifting and moving heavy items

Skills

Customer service

Professional communication

Safety awareness

Education

High School diploma or GED

Tools

Luggage tracking software

Radio equipment

Job description

explore amazing destinations anywhere delta air lines flies through worldwide pass travel privileges

Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Responsibilities

• Assists passengers with their baggage pick-up.
• Assists passengers to resolve issues with their delayed, lost, or damaged items.
• Utilizes computer software to track and catalog luggage.
• Handles customer interaction with class in an efficient, effective, and professional manner.
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
• Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.

Basic Qualifications

• Must be a local (in-state) resident.
• High School diploma or GED.
• Valid In-State Driver's License.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years of age.
• Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• Must be able to carry heavy items up and down jetway stairs.
• Must be able to be alert to moving vehicles or aircraft and use radio equipment.

Explore amazing destinations anywhere Delta Air Lines flies through worldwide pass travel privileges

• 401(k) Retirement Plan
• Have early access to your pay and enjoy competitive interest rates when you purchase white goods through our preferred vendor platforms
• Paid Time Off

"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status."