Airport Customer Service - SFO PT

Unifi; South San Francisco (CA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Paid Time Off

Worldwide travel privileges

Job summary

Unifi Aviation, LLC in South San Francisco is seeking a customer-facing Agent to provide first-class service to travelers. The role emphasizes friendliness, attentiveness, and helping passengers manage baggage and delays with care.

Candidates must be 18+, have a High School diploma or GED, and be able to pass background checks and drug screening. This is an on-site position requiring the ability to lift heavy items and work with airport security protocols.

Qualifications

• Customer-facing role requires delivering first-class service to passengers.
• Must pass pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years old and authorized to work in the United States.

Responsibilities

• Assists passengers with their baggage pick-up.
• Assists passengers to resolve issues with delayed, lost, or damaged items.
• Utilizes computer software to track and catalog luggage.
• Handles customer interactions in a professional manner.
• Performs related duties as assigned within skill and experience levels.

Skills

Customer service

Education

High School diploma or GED

Job description

Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday A.M. shift, Overnight shift, P.M. shift

Requirements and Description

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Summary

Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Responsibilities

• Assists passengers with their baggage pick-up.
• Assists passengers to resolve issues with their delayed, lost, or damaged items.
• Utilizes computer software to track and catalog luggage.
• Handles customer interaction with class in an efficient, effective, and professional manner.
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
• Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.

Basic Qualifications

• Must be a local (in-state) resident.
• High School diploma or GED.
• Valid In-State Driver’s License.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years of age.
• Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• Must be able to carry heavy items up and down jetway stairs.
• Must be able to be alert to moving vehicles or aircraft and use radio equipment.

Explore amazing destinations anywhere Delta Air Lines flies through worldwide pass travel privileges

401(k) Retirement Plan

Have early access to your pay and enjoy competitive interest rates when you purchase white goods through our preferred vendor platforms

Paid Time Off

"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status."