Airport Passenger Service Agent - MLU

Unifi Aviation LLC; Monroe (LA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Full benefits plan

Job summary

Unifi Aviation LLC is seeking Customer Service Agents to serve as the first point of contact for travelers, providing courteous, first-class service daily.

Responsibilities include helping passengers with baggage, resolving issues with delayed or damaged items, and using software to track luggage, while maintaining professional interaction and safety awareness in a fast-paced airport environment.

Qualifications

• Must be a local in-state resident.
• High School diploma or GED.
• Valid in-state driver's license.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years old.
• Must have authorization to work in the United States.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• Must be able to carry heavy items and move heavy weights regularly.
• Must be able to operate radio equipment.

Responsibilities

• Assists passengers with baggage pick-up.
• Assists passengers to resolve issues with delayed, lost, or damaged items.
• Utilizes computer software to track and catalog luggage.
• Handles customer interaction in a courteous, efficient, and professional manner.
• Performs other related duties as assigned within the scope of this position.

Skills

Local resident in-state

Drug screen

Background check (10-year)

Driver's license (in-state)

Age 18+

Work authorization in US

Ramp and SIDA training

Heavy lifting capability

Radio/equipment operation

Customer service mindset

Education

High School diploma or GED

Job description

Summary

Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Responsibilities

• Assists passengers with their baggage pick-up.
• Assists passengers to resolve issues with their delayed, lost, or damaged items.
• Utilizes computer software to track and catalog luggage.
• Handles customer interaction with class in an efficient, effective, and professional manner.
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
• Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.

Basic Qualifications

• Must be a local (in-state) resident.
• High School diploma or GED.
• Valid In-State Driver's License.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years of age.
• Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• Must be able to carry heavy items up and down jetway stairs.
• Must be able to be alert to moving vehicles or aircraft and use radio equipment.

Benefits

We provide competitive compensation i.e., a full benefit plan. As a fast-growing business, we offer excellent opportunities for exciting and challenging work. As our company continues to grow, you can expect unlimited career advancement!

Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.