Airport Customer Service & Luggage Specialist

Unifi Aviation, LLC; Des Moines (IA); On-site; USD 21,000 - 26,000; Full time

Job summary

Unifi Aviation, LLC is seeking Customer Service Agents to be the first line of defense for our customers in a passenger-facing role. You are friendly, outgoing, and love to make people happy daily.

You will assist passengers with baggage pickup and help resolve issues with delayed, lost, or damaged items, using computer software to track and catalog luggage.

We provide competitive compensation and full benefits as a fast-growing company with excellent opportunities for career advancement.

Qualifications

• Local in-state resident.
• High School diploma or GED.
• Valid In-State Driver’s License.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years old.
• Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• Must be able to carry heavy items up and down jetway stairs.

Responsibilities

• Assists passengers with their baggage pick-up.
• Assists passengers to resolve issues with their delayed, lost, or damaged items.
• Utilizes computer software to track and catalog luggage.
• Handles customer interaction with class in an efficient, effective, and professional manner.
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Skills

Customer service

Friendly demeanor

Communication

Education

High School diploma or GED

Job description

Unifi Aviation, LLC is seeking Customer Service Agents to be the first line of defense for our customers in a passenger-facing role. You are friendly, outgoing, and love to make people happy daily.

You will assist passengers with baggage pickup and help resolve issues with delayed, lost, or damaged items, using computer software to track and catalog luggage.

We provide competitive compensation and full benefits as a fast-growing company with excellent opportunities for career advancement.