Airport Customer Service Supervisor (24/7)

PrimeFlight Aviation; Greensboro (NC); Presencial; USD 20.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) with matching

Health, dental, vision, and life 보험

Paid time off

Descripción de la vacante

PrimeFlight Aviation is seeking a Customer Service Supervisor at the Greensboro (GSO) airport. This on-site role will lead a team of customer service agents, oversee check-in and boarding-related activities, and ensure alignment with airline policies and safety rules.

You will collaborate with airport departments to deliver smooth passenger experiences. The position requires 4+ years of airport customer service and 2+ years of supervisory experience, along with a valid US driver’s license and

Formación

• 18 years of age or older.
• Eligible to work in the United States.
• Must pass a background check and drug screen.
• Minimum of 4 years of airport customer service experience.
• Minimum of 2 years leadership or supervisory experience.
• Knowledge of aviation industry and airport operations.
• Ability to access and interpret information on electronic devices.
• Willingness to work varied shifts including nights, weekends and holidays.

Responsabilidades

• Oversee daily operations of the customer service team to ensure high-quality passenger assistance.
• Monitor and coach staff performance, providing feedback.
• Address escalated customer complaints and issues effectively.
• Train and mentor staff in airport procedures and best practices.
• Coordinate with other airport departments to optimize passenger services.
• Prepare reports on customer service activities and performance metrics.

Conocimientos

English communication

Team leadership

Shift flexibility

Herramientas

IPads/Tablets/Computers/Mobile devices

Descripción del empleo

PrimeFlight Aviation is seeking a Customer Service Supervisor at the Greensboro (GSO) airport. This on-site role will lead a team of customer service agents, oversee check-in and boarding-related activities, and ensure alignment with airline policies and safety rules.

You will collaborate with airport departments to deliver smooth passenger experiences. The position requires 4+ years of airport customer service and 2+ years of supervisory experience, along with a valid US driver’s license and