Airport Customer Service Coordinator – Travel Perks

American Airlines; Windsor Locks (CT); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) program

Employee discounts

Job summary

American Airlines is seeking a Full Time Customer Service Coordinator at Bradley International Airport. The starting pay is $23.23 per hour, with a unionized work environment under the CWA-IBT agreement.

This role supports passengers, cargo operations, and coordination of flight dispatch and safety procedures. The position requires a high school diploma or GED, English language proficiency, and may require bilingual skills where applicable.

Qualifications

• High school diploma or GED
• Read, write, fluently speak and understand the English language
• Bilingual language skills required in some locations
• Applicable valid driver’s license as required by local authorities
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
• Ability to work irregular and/or extended hours, including weekends and holidays
• Must report to work on a regular and timely basis

Responsibilities

• Promotes and sells air travel to the traveling public or freight forwarders
• Provides assistance with passenger check-in and cargo acceptance
• Interprets government rules and requirements for domestic and international travel or cargo shipments
• Meets and dispatches aircraft within established times
• Provides assistance to distressed passengers and customers
• Protects company property and revenue
• Provides for safe travel
• Possesses the physical ability and dexterity to use motor skills to perform various job-related tasks
• Uses organizational skills to perform multiple tasks within a limited time period
• Is self-motivated and requires minimal supervision
• Responds and assists during security and emergency situations
• Follows internal/external policies and procedures
• May be required to drive and operate air stairs up to various types of aircraft in order to enplane and deplane passengers
• Responsible for the overall performance within work area and may be required to lead and direct the work of other employees
• May be required to perform Passenger Operation Control functions including air to ground communication as well as Tower functions

Skills

Customer service

Communication

Multitasking

Education

High school diploma or GED

English language proficiency (read, write, speak)

Bilingual language skills (where applicable)

Valid driver's license (as required)

FAA background checks for SIDA access

Ability to work irregular hours

Job description

American Airlines is seeking a Full Time Customer Service Coordinator at Bradley International Airport. The starting pay is $23.23 per hour, with a unionized work environment under the CWA-IBT agreement.

This role supports passengers, cargo operations, and coordination of flight dispatch and safety procedures. The position requires a high school diploma or GED, English language proficiency, and may require bilingual skills where applicable.