Airport Customer Experience Coordinator

American Airlines; Portland (OR); On-site; USD 41,000 - 56,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) program

Employee discounts

Job summary

American Airlines in Portland, OR is seeking a Full Time Customer Service Coordinator at Portland International Airport. The role supports passenger check-in, cargo acceptance and customer service duties in a fast-paced airport environment.

Starting pay is $23.23 per hour. The position involves interacting with travelers and freight customers, handling government travel rules, and assisting during security or emergency situations while ensuring safe, efficient operations.

Qualifications

• High school diploma or GED.
• Read, write, fluently speak and understand the English language.
• Bilingual language skills required in some locations.
• Applicable valid driver’s license as required by local authorities.
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable.
• Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable.
• Ability to work irregular and/or extended hours, including weekends and holidays.
• Must report to work on a regular and timely basis.

Responsibilities

• Promotes and sells air travel to the traveling public or freight forwarders.
• Provides assistance with passenger check-in and cargo acceptance.
• Interprets government rules and requirements for domestic and international travel or cargo shipments.
• Meets and dispatches aircraft within established times.
• Provides assistance to distressed passengers and customers.
• Protects company property and revenue.
• Provides for safe travel.
• Possesses the physical ability and dexterity to use motor skills to perform various job-related tasks.
• Uses organizational skills to perform multiple tasks within a limited time period.
• Is self-motivated and requires minimal supervision.
• Responds and assists during security and emergency situations.
• Follows internal/external policies and procedures.
• May be required to drive and operate air stairs up to various types of aircraft in order to enplane and deplane passengers.
• Responsible for the overall performance within work area and may be required to lead and direct the work of other employees.
• May be required to perform Passenger Operation Control functions including air to ground communication as well as Tower functions.

Skills

English proficiency

Bilingual

Driver's license

Flexibility / irregular hours

Education

High school diploma or GED

Job description

American Airlines in Portland, OR is seeking a Full Time Customer Service Coordinator at Portland International Airport. The role supports passenger check-in, cargo acceptance and customer service duties in a fast-paced airport environment.

Starting pay is $23.23 per hour. The position involves interacting with travelers and freight customers, handling government travel rules, and assisting during security or emergency situations while ensuring safe, efficient operations.