Airport Customer Service Agent - PT, Afternoons/Evenings

Lehigh Valley International; Allentown (Lehigh County); Hybrid; USD 17,000 - 22,000; Part time

Job summary

Lehigh Valley International Airport is seeking a part-time Customer Service Ticket Agent Level I for afternoon/evening shifts. You will process airline reservations, handle luggage, collect fees, and perform boarding and deboarding tasks using computerized systems.

The role requires good English, basic PC skills, and the ability to lift up to 50 pounds repeatedly. High School Diploma or GED is required, with prior customer service preferred.

Qualifications

• High School Diploma or GED required.
• Previous customer service experience preferred.
• PC skills including Word, Excel, Outlook and other applicable programs.
• Strong written, oral, and interpersonal communication skills.
• Ability to respond to emergency situations as necessary.

Responsibilities

• Process airline reservations, provide flight information, collect reservation & service fees.
• Handle luggage processing lifting up to 50 pounds repeatedly & 99 pounds with assistance.
• Process Assistant devices (wheelchairs, walkers, scooters, etc.).
• Handle denied boarding situations, re-accommodate customers, and provide vouchers when appropriate.
• Perform gate/boarding functions, deplaning, aircraft cleaning, and security searches.
• Assist customers with luggage requiring lifting; push/pull passengers in wheelchairs; lift passengers onto aisle chairs up to 250 pounds.
• Communicate professionally over radio, telephone, and email; adhere to safety and security policies.

Skills

Strong written and verbal

Interpersonal skills

Problem solving

Education

High School Diploma / GED

Tools

Word

Excel

Outlook

Job description

Lehigh Valley International Airport is seeking a part-time Customer Service Ticket Agent Level I for afternoon/evening shifts. You will process airline reservations, handle luggage, collect fees, and perform boarding and deboarding tasks using computerized systems.

The role requires good English, basic PC skills, and the ability to lift up to 50 pounds repeatedly. High School Diploma or GED is required, with prior customer service preferred.