Airport Ticketing & Passenger Services Agent – Entry Level

Lehigh Northampton Airport Authority; Allentown (Lehigh County); On-site; USD 17,000 - 25,000; Part time

Job summary

Lehigh Northampton Airport Authority, located at Lehigh Valley International Airport in Allentown, PA, is seeking an entry-level Customer Service Agent. The role is part-time with open availability for evenings, weekends and holidays.

You will process reservations, provide flight information, assist with luggage handling, and support boarding and ground services with airline partners. Strong English communication and basic PC skills are essential, including Word, Excel and Outlook, plus the

Qualifications

• High School Diploma or GED required.
• Previous customer service experience preferred.
• Proficient with PC software including Word, Excel and Outlook.
• Strong written and verbal communication skills.

Responsibilities

• Process airline reservations and provide flight information.
• Handle luggage processing and assist with boarding functions.
• Carry out security and safety procedures in accordance with regulations.
• Communicate professionally via radio, telephone and email.
• Work collaboratively to ensure on-time aircraft departures.

Skills

Customer service

Communication

PC skills

Education

High School Diploma / GED

Tools

Outlook

Excel

Word

Job description

Lehigh Northampton Airport Authority, located at Lehigh Valley International Airport in Allentown, PA, is seeking an entry-level Customer Service Agent. The role is part-time with open availability for evenings, weekends and holidays.

You will process reservations, provide flight information, assist with luggage handling, and support boarding and ground services with airline partners. Strong English communication and basic PC skills are essential, including Word, Excel and Outlook, plus the