Passenger Services Agent - Seasonal (46299)

Lehigh Northampton Airport Authority; Allentown (Lehigh County); On-site; USD 17,000 - 28,000; Part time

Job summary

Paycom - ATS is seeking a Seasonal Customer Service Associate at Lehigh Valley International Airport to assist passengers with information, wheelchair support, and baggage handling.

You will work weekends and holidays, provide accurate airport information, coordinate ground transportation, and ensure safety and cleanliness of equipment; eligibility requires high school diploma and basic PC skills.

Qualifications

• High School Diploma or GED required.
• Customer service experience preferred.
• Proficiency with Word, Excel, Outlook and related software.

Responsibilities

• Assist passengers with luggage handling and wheelchair support.
• Provide accurate information about airport facilities and services.
• Maintain cleanliness and operational readiness of passenger support equipment.
• Report accidents or unsafe conditions to management.
• Collaborate with airport staff to ensure efficient passenger experiences.

Skills

Customer Service

Microsoft Office

Education

High School Diploma or GED

Tools

Word

Excel

Outlook

Job description

Job Details: Job Location: Lehigh Valley International Airport - Allentown, PA, Position Type: Seasonal, Salary Range: Undisclosed, Travel Percentage: None, Job Shift: Must be available weekends and Holidays, Job Category: Customer Service, Deliver exceptional customer service to passengers by providing accurate information, assistance with wheelchair support, baggage handling, and coordination of ground transportation.

Essential Functions

• Assist customers with luggage requiring lifting; push and pull passengers in wheelchairs without assistance. Assist and transport passengers in wheelchairs between curbside, ticket counters, departure gates, baggage claim, and personal vehicles; safely maneuver customers & carryon baggage weighing up to 250 pounds on inclines without assistance.
• Assist with passenger luggage between curbside, ticket counters, departure gates, baggage claim, and personal vehicles. Lift and/or move luggage up to 50 pounds and occasionally up to 99 pounds with assistance.
• Provide accurate and courteous information regarding airport facilities, airline flight information, airport parking shuttle, ground transportation, hotel, concessions, and airport programs.
• Promptly report any accidents, injuries, or unsafe conditions to management.
• Ensure all passenger support equipment, including wheelchairs, luggage carts, and battery chargers are clean, sanitized, operational, and properly maintained.
• Retrieve and reposition wheelchairs and baggage carts in designated areas as needed.
• During winter months, assist customers with disabilities by helping clear snow from vehicles parked in designated accessible parking spaces.
• Adhere to all safety, security, and company policies.

Additional Responsibilities

• Deliver proactive customer service by anticipating passenger needs and providing welcoming experience with professionalism, patience, and a people-first attitude.
• Cheerfully interact in all modes of communication: face to face, two-way radio, telephone, and email.
• Maintain a strong teamwork approach by collaborating with coworkers and airport stakeholders to ensure efficient and positive passenger experiences.
• Must be able to report during emergency situations as necessary.
• Must be able to report to work during all weather conditions.
• Perform other duties as assigned.

Qualifications: Qualifications

• High School Diploma or general equivalency diploma (GED).
• Customer Service experience preferred.
• PC skills include Word, Excel, Outlook and other applicable computer programs.
• Acceptable written, oral, and interpersonal skills.

Must Have

• Must be at least 18 years old.
• Must wear provided uniforms (uniforms must be clean and presentable) and personal protective equipment.
• Must be available to work split shifts, nights, weekends and holidays when required.
• Successfully pass continual training, security, and employment requirements.
• Must possess acceptable English language skills to include speaking, reading, writing and comprehension.
• Ability to regularly sit, stand, walk, reach with hands and arms, climb, balance; stoop, kneel and crouch or crawl.
• Must be able to use hands and fingers to type, handle bags, boxes, objects or controls.
• Ability to lift and/or move up to 50 pounds and occasionally lift to 99 pounds with assistance.
• Vision abilities include, with or without corrective lenses, close, distance, color and peripheral vision, depth perception and the ability to adjust focus.
• Sufficient auditory ability, with or without audiological devices, to decipher telephone/radio communications, interact with the public and others, and hear alarms, including vehicle and other warning signals.
• Able to tolerate exposure to noise levels up to 100 decibels requiring mandatory hearing protection.
• Able and willing to work in inclement weather, including extreme cold and warm temperatures.