Airport Customer Service Agent (Part-Time) – Check-In & Gates

Menzies Aviation; Baltimore (MD); On-site; USD 17,000 - 24,000; Part time

Job summary

Menzies Aviation is seeking a part-time Customer Service Agent in Baltimore, MD (BWI). You will check in passengers at the ticket counter and gates, verify documents, assign seats, provide gate information, check baggage, and assist passengers with issues in the airport.

The role requires English proficiency, the ability to stand for long periods, and weekend/holiday availability. FBI background check and US Customs seal may be required.

Qualifications

• Must be at least 18 years of age.
• Must have a current valid US driver’s license.
• Computer skills are required for computer-based systems.
• Ability to read, write, and speak English with excellent communication.
• Must be able to stand for long periods at the ticket counter and gate check-in areas.
• Must pass FBI background check and obtain US Customs seal.

Responsibilities

• Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport.
• Host self-service kiosks and verify passengers’ documents prior to boarding aircraft.
• Interpret identification labels along with baggage and cargo routing tags.
• Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage).
• Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.

Skills

English proficiency

Communication skills

Customer service mindset

Computer skills

Tools

Computer skills

Job description

Menzies Aviation is seeking a part-time Customer Service Agent in Baltimore, MD (BWI). You will check in passengers at the ticket counter and gates, verify documents, assign seats, provide gate information, check baggage, and assist passengers with issues in the airport.

The role requires English proficiency, the ability to stand for long periods, and weekend/holiday availability. FBI background check and US Customs seal may be required.