Airport Baggage Porter - Part-Time, Customer Service

Menzies Aviation; Baltimore (MD); On-site; USD 17,000 - 24,000; Part time

Job summary

Menzies Aviation is seeking a Bag Porter at Baltimore/Washington International (BWI) Airport. The role supports baggage handling, customer service, and safe operations in a fast-paced terminal environment.

Responsibilities include assisting passengers with luggage, providing directions, and ensuring compliance with security and airport procedures. Candidates should have a high school diploma, be 18+, and pass background and drug checks. On-site, part-time position with uniform requirements.

Qualifications

• High school diploma or GED required.
• Ability to follow written and verbal instructions.
• Strong attention to detail and organizational skills.
• Reliable attendance and punctuality.
• Basic communication and teamwork skills.
• Must be able to stand, walk, and assist passengers with luggage.

Responsibilities

• Assist passengers with loading, unloading, and transporting luggage throughout the airport terminal.
• Provide exceptional customer service by greeting passengers professionally and answering questions.
• Transport baggage using carts, trolleys, or other airport equipment.
• Ensure luggage is handled carefully to prevent damage or loss.
• Support passengers with special needs, elderly travelers, or families requiring assistance.
• Maintain awareness of airport safety, security, and operational procedures.
• Follow all company policies, TSA regulations, and airport guidelines.
• Work efficiently in a fast-paced, high-traffic environment.

Skills

Attention to detail

Organizational skills

Follow instructions

Customer service

Punctuality

Teamwork

Education

High school diploma or GED

Job description

Menzies Aviation is seeking a Bag Porter at Baltimore/Washington International (BWI) Airport. The role supports baggage handling, customer service, and safe operations in a fast-paced terminal environment.

Responsibilities include assisting passengers with luggage, providing directions, and ensuring compliance with security and airport procedures. Candidates should have a high school diploma, be 18+, and pass background and drug checks. On-site, part-time position with uniform requirements.