Airport Passenger Service Agent | Flexible Schedule & Growth

The Inland Group of Companies; Maryland; On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Employee Assistance Program

Competitive wages

Flexible schedule

Advancement opportunities

On the job training

$300 referral bonuses - unlimited

DailyPay

Job summary

Quantem Aviation Services at Baltimore/Washington International Thurgood Marshall Airport is seeking a Passenger Service Agent to deliver exemplary customer service at the ticket counter, gate and baggage areas, and concourse. Duties include meet-and-greets, check-in, boarding and deplaning, ticketing and baggage assistance.

The role requires professional conduct, attentiveness, and fluent English communication; a flexible schedule and on-the-job training are provided.

Qualifications

• High school diploma or equivalent preferred.
• Must be at least 18 years old.
• Read, write, understand and carry out instructions in English.
• Proficient with Microsoft Office Suite or related software.
• Impeccable attention to detail and organization.
• Maintain confidentiality of information.

Responsibilities

• Greet passengers and assist at ticket counter, gate and baggage areas.
• Perform ticketing, gate and jet bridge functions as needed.
• Provide clear, professional directions and announcements.
• Ensure flights load/unload on time and safety standards are met.
• Deliver high-quality customer service and problem-solving on the floor.

Skills

Customer service

Professional communication

Attention to detail

English proficiency

Microsoft Office familiarity

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Quantem Aviation Services at Baltimore/Washington International Thurgood Marshall Airport is seeking a Passenger Service Agent to deliver exemplary customer service at the ticket counter, gate and baggage areas, and concourse. Duties include meet-and-greets, check-in, boarding and deplaning, ticketing and baggage assistance.

The role requires professional conduct, attentiveness, and fluent English communication; a flexible schedule and on-the-job training are provided.