Passenger Service Agent (BWI)

Inland Deicing Services, LLC; Baltimore (MD); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Employee Assistance Program

Competitive wages

Flexible schedule

Advancement opportunities

On the job training

$300 referral bonuses - unlimited

DailyPay

Job summary

Quantem Aviation Services seeks a Passenger Service Agent at Baltimore/Washington International Thurgood Marshall Airport. You will deliver exemplary customer service at the ticket counter, gate, baggage areas, and concourse, including meet and greet, check-in, boarding, and information provision.

The role requires strong English proficiency, attention to detail, and professional conduct, with on-the-job training and advancement opportunities available.

Qualifications

• High school diploma or equivalent preferred.
• Must be at least 18 years old.
• Read, write, understand and carry out instructions in English.
• Must be able to verbally direct and communicate in English.
• Proficient with Microsoft Office Suite or related software.
• Impeccable attention to detail and organization.

Responsibilities

• Meet and greet passengers at the airport and provide assistance.
• Handle ticketing, gate and jet bridge functions as needed.
• Ensure flights load/unload on time and maintain safety standards.
• Provide passenger information, announcements, and direction.
• Assist with boarding, deplaning, and baggage handling.

Skills

Customer service

Attention to detail

English fluency

Confidentiality

Education

High school diploma

Tools

Microsoft Office

Job description

Discover an exciting future at the Airport!Passenger Service AgentBaltimore Washington International Thurgood Marshall Airport$16/hrQuantem Aviation Services is a premier aircraft handling provider offering cargo warehousing, mail handling, ramp handling, terminal services, and GSE fuel supply and maintenance services.Our employees receive the following, based on position and eligibility requirements:• Employee Assistance Program• Competitive wages• Flexible schedule• Advancement opportunities• On the job training• $300 referral bonuses - unlimited• DailyPayPosition Overview:As a Passenger Service Agent, you will provide exemplary customer service to all airline passengers. You will also provide-assistance and related customer services at the ticket counter, gate and baggage areas, and concourse of the airline they serve. Duties include servicing customers by performing meet and greets, check-in, aircraft boarding and deplaning, ticketing, baggage service, making boarding, deplaning and public announcements, providing connecting flight information and direction assistance, and handling unruly, upset, or angry passengers.Essential Duties and Responsibilities (Including but not limited to):• Responsible for meeting and greeting passengers;• Will be responsible for ticketing, gate and jet bridge functions;• Must be professional and alert at all times;• Ensures all QAS and customer safety standards are met and maintained;• Ensure that all flights that Quantem loads and/or unloads operate on time;Required Skills and Experience:• High school diploma or equivalent preferred;• Must be at least 18 years old;• Maintain and treat all information as confidential;• Possess the tact to deal with all levels of employees and client representatives;• Must be able to read, write, understand and carry out instructions in English;• Must be able to verbally direct and communicate in English;• Proficient with Microsoft Office Suite or related software;• Impeccable attention to detail and organization.Work Environment:• Indoor customer service environment;• Prolonged periods of standing, noise level may be excessive at times.Physical Demands:• Must be able to carry, push, pull, lift up to 25 pounds and operate office equipment aThe Inland Group of Companies offers a variety of opportunities to work in the field of aviation. Whether its deicing aircraft, protecting the environment, or keeping passengers and cargo moving, your future can take off with the Inland Group.