Passenger Service Agent (BWI)

The Inland Group of Companies; Maryland; On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Employee Assistance Program

Competitive wages

Flexible schedule

Advancement opportunities

On the job training

$300 referral bonuses - unlimited

DailyPay

Job summary

Quantem Aviation Services at Baltimore/Washington International Thurgood Marshall Airport is seeking a Passenger Service Agent to deliver exemplary customer service at the ticket counter, gate and baggage areas, and concourse. Duties include meet-and-greets, check-in, boarding and deplaning, ticketing and baggage assistance.

The role requires professional conduct, attentiveness, and fluent English communication; a flexible schedule and on-the-job training are provided.

Qualifications

• High school diploma or equivalent preferred.
• Must be at least 18 years old.
• Read, write, understand and carry out instructions in English.
• Proficient with Microsoft Office Suite or related software.
• Impeccable attention to detail and organization.
• Maintain confidentiality of information.

Responsibilities

• Greet passengers and assist at ticket counter, gate and baggage areas.
• Perform ticketing, gate and jet bridge functions as needed.
• Provide clear, professional directions and announcements.
• Ensure flights load/unload on time and safety standards are met.
• Deliver high-quality customer service and problem-solving on the floor.

Skills

Customer service

Professional communication

Attention to detail

English proficiency

Microsoft Office familiarity

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

• Flexible schedule

Discover an exciting future at the Airport!

Passenger Service Agent

Baltimore Washington International Thurgood Marshall Airport

$16/hr

Quantem Aviation Services is a premier aircraft handling provider offering cargo warehousing, mail handling, ramp handling, terminal services, and GSE fuel supply and maintenance services.

Our employees receive the following, based on position and eligibility requirements:

• Employee Assistance Program
• Competitive wages
• Flexible schedule
• Advancement opportunities
• On the job training
• $300 referral bonuses - unlimited
• DailyPay

Position Overview

As a Passenger Service Agent, you will provide exemplary customer service to all airline passengers. You will also provide-assistance and related customer services at the ticket counter, gate and baggage areas, and concourse of the airline they serve. Duties include servicing customers by performing meet and greets, check-in, aircraft boarding and deplaning, ticketing, baggage service, making boarding, deplaning and public announcements, providing connecting flight information and direction assistance, and handling unruly, upset, or angry passengers.

Essential Duties And Responsibilities (Including But Not Limited To)

• Responsible for meeting and greeting passengers;
• Will be responsible for ticketing, gate and jet bridge functions;
• Must be professional and alert at all times;
• Ensures all QAS and customer safety standards are met and maintained;
• Ensure that all flights that Quantem loads and/or unloads operate on time;

Required Skills And Experience

• High school diploma or equivalent preferred;
• Must be at least 18 years old;
• Maintain and treat all information as confidential;
• Possess the tact to deal with all levels of employees and client representatives;
• Must be able to read, write, understand and carry out instructions in English;
• Must be able to verbally direct and communicate in English;
• Proficient with Microsoft Office Suite or related software;
• Impeccable attention to detail and organization.

Work Environment

• Indoor customer service environment;
• Prolonged periods of standing, noise level may be excessive at times.

Physical Demands

• Must be able to carry, push, pull, lift up to 25 pounds and operate office equipment a

The Inland Group of Companies offers a variety of opportunities to work in the field of aviation. Whether its deicing aircraft, protecting the environment, or keeping passengers and cargo moving, your future can take off with the Inland Group.