Airport Passenger Services Agent - Part-Time, On-Site

Menzies Aviation; Leeds (MD); On-site; USD 17,000 - 24,000; Part time

Job summary

Menzies Aviation in Baltimore, MD seeks a part-time Customer Service Agent to support flight operations at the ticket counter and gates. You will check in passengers, verify documents, assign seats, provide gate information, handle baggage, and assist travelers with issues while maintaining a courteous, safety-focused approach.

Flexibility to work weekends and holidays is required; the role requires on-site presence at BWI and adherence to uniform guidelines and conduct.

Qualifications

• Must be at least 18 years of age.
• Must have a current valid US driver's license.
• Computer skills are required to use computer-based systems.
• Ability to read, write and speak English with excellent communication skills.
• Must be able to stand for long periods at the ticket counter and gate check-in areas.
• Must pass FBI background check and obtain US Customs seal.

Responsibilities

• Assist passengers with check-ins, verification, gate information, baggage claims and other issues at the airport.
• Host self-service kiosks and verify passengers' documents prior to boarding.
• Interpret identification labels along baggage and cargo routing tags.
• Ensure work areas (check-in, lobby, gate, baggage) are organized and functional.
• Make announcements, check baggage, and assign seats in the gate area.

Skills

English language

Communication skills

Computer skills

Education

Driver's license (US)

Job description

Menzies Aviation in Baltimore, MD seeks a part-time Customer Service Agent to support flight operations at the ticket counter and gates. You will check in passengers, verify documents, assign seats, provide gate information, handle baggage, and assist travelers with issues while maintaining a courteous, safety-focused approach.

Flexibility to work weekends and holidays is required; the role requires on-site presence at BWI and adherence to uniform guidelines and conduct.