Airport Customer Service Agent - bilingual, PT shifts

Pacific-Aviation; Seattle (WA); On-site; USD 28,000 - 40,000; Part time

Benefits offered by this job

Medical, Dental, & Vision Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Company-Provided Uniform

Paid Training

Referral Bonus Program

Cell Phone Plan Reimbursement

Job summary

Pacific Aviation at Seattle–Tacoma International Airport is hiring an Airline Customer Service Agent. You’ll welcome passengers, review travel documents, and issue boarding passes to ensure a smooth journey from check-in to takeoff.

You’ll thrive in a fast-paced, team-oriented environment with strong customer-service and problem-solving skills. This part-time role offers morning shifts, weekend availability, bilingual English/Japanese preferred, and a benefits package.

Qualifications

• Exceptional Customer Service Skills – You thrive in face-to-face interactions and can create a welcoming experience for all passengers.
• Strong Attention to Detail – You ensure all travel documents, procedures, and protocols are accurate and followed.
• Team Player Mentality – You work well with others and contribute to a positive, collaborative environment.
• Tech-Savvy & Organized – You can quickly learn airline systems and efficiently manage tasks.
• Professionalism & Problem-Solving Skills – You handle challenges with patience, empathy, and quick thinking.

Responsibilities

• Welcome and assist passengers through check-in, boarding, and arrival processes
• Accurately review travel documents and issue boarding passes
• Offer bilingual assistance to travelers with questions or concerns
• Communicate clearly with passengers, coworkers, and airline staff
• Help maintain a smooth flow of operations in the terminal
• Ensure compliance with airline procedures and safety standards
• Contribute to a team that thrives on cooperation, respect, and high-quality service

Skills

Customer service

Attention to detail

Team player

Tech-savvy

Problem solving

Professionalism

Job description

Pacific Aviation at Seattle–Tacoma International Airport is hiring an Airline Customer Service Agent. You’ll welcome passengers, review travel documents, and issue boarding passes to ensure a smooth journey from check-in to takeoff.

You’ll thrive in a fast-paced, team-oriented environment with strong customer-service and problem-solving skills. This part-time role offers morning shifts, weekend availability, bilingual English/Japanese preferred, and a benefits package.