Bilingual Airport Customer Agent (Mandarin/English) – Night Shift

Pacific Aviation; Seattle (WA); On-site; USD 23,866 - 33,992; Part time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with company match

Paid Time Off (PTO)

Paid Training

Uniform Provided

Parking Discount

Referral Bonus

Job summary

A leading aviation services provider is seeking bilingual Airline Customer Service Agents fluent in Mandarin and English to join their part-time team at Seattle-Tacoma International Airport. The role involves welcoming travelers, reviewing documents, and ensuring smooth operations during night shifts. Candidates should have strong communication skills and a calm demeanor in busy environments. The position offers a competitive hourly rate, benefits including medical insurance, and PTO, while working varied hours including weekends and holidays.

Qualifications

• Fluency in Mandarin and English is required.
• Strong interpersonal skills to assist passengers is necessary.
• Candidates must have legal authorization to work in the U.S.

Responsibilities

• Welcome and assist passengers through the entire travel process.
• Review travel documents accurately and issue boarding passes.
• Offer bilingual support to travelers with concerns.

Skills

Fluency in Mandarin and English

Strong interpersonal and communication skills

Ability to stay calm in a busy environment

Computer skills with accurate data entry

Job description

Must be fluent in Cantonese and or Mandarin and English

Pacific Aviation is seeking bilingual Airline Customer Service Agents fluent in Cantonese / Mandarin and English to join our part-time team at Seattle-Tacoma International Airport (SEA) in support of Cathay Pacific Airlines. This morning shift role is perfect for individuals who enjoy working in international travel, value clear communication, and are passionate about helping others.

With over 30 years of experience partnering with top international carriers, Pacific Aviation is proud to offer a collaborative, inclusive workplace where great service and personal growth go hand-in-hand.

What You’ll Do

• Welcome and assist passengers through check-in, boarding, and arrival processes
• Accurately review travel documents and issue boarding passes
• Offer bilingual assistance to travelers with questions or concerns
• Communicate clearly with passengers, coworkers, and airline staff
• Help maintain a smooth flow of operations in the terminal
• Ensure compliance with airline procedures and safety standards
• Contribute to a team that thrives on cooperation, respect, and high-quality service

What You Bring

• Fluency in Cantonese and or Mandarin and English (required)
• Strong interpersonal and communication skills
• Computer skills with accurate data entry
• Ability to stay calm and effective in a busy airport environment
• Physical ability to be on your feet and move throughout the shift
• Legal authorization to work in the U.S.
• Must pass a background check and drug test Schedule
• Must be available weekends and holidays

Schedule

• Part-Time
• Must be available weekends and holidays
• Must be able to work a 4 to 5 hour shift - 4 or 5 days a week
• Shifts:
• 6:00AM - 10:30AM
• 8:00PM - 12:30AM - $2.00 additional per hour late night shift pay after 8PM once probation is successfully completed
• 9:00PM - 1:30AM - $2.00 additional per hour late night shift pay once probation is successfully completed

Appearance Policy Notice:

This company has the right, subject to applicable laws, to establish and enforce dress code and grooming standards for all employees. These standards are designed to maintain a safe, professional and consistent workplace environment. The policies apply equally to all employees and may include requirements for clothing, hairstyles, facial hair, tattoos, piercings, and other appearance-related matters.

These rules are in compliance with federal and state anti-discrimination laws, including Title VII of the Civil Rights Act, the American with Disabilities Act, and the Equal Pay Act. Reasonable accommodations may be required for religious beliefs, disabilities, or other protected categories unless such accommodations impose an undue hardship on the business.

Candidates may request to review the dress code policy in the company's employee handbook for detailed requirements and exceptions.

• Hourly Rate: $ 21.50
• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off (PTO)
• Paid Training
• Uniform Provided
• Referral Bonus

Because Pacific Aviation operates in the international section of Seattle-Tacoma International Airport, all employees must be able to obtain and maintain all required airport security credentials, including a U.S. Customs and Border Protection Seal and airport badge. Obtaining and maintaining these credentials may require presentation of certain identification documents and successful completion of any security review, credentialing process, or background check required by the airport, TSA, and/or U.S. Customs and Border Protection.”

Ready to Take Off with Pacific Aviation? Apply Today!

If you’re ready to bring your passion for travel, teamwork, and outstanding service to the Pacific Aviation family, we’d love to hear from you. Click Apply Now to start your journey with us!

Pacific Aviation/SAS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.