Airline Customer Service Agent LAX - English/Japanese Speakers

Pacific Aviation; Seattle (WA); On-site; USD 28,000 - 40,000; Part time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Uniform Provided

Paid Training

Referral Bonus Program

Cell Phone Plan Reimbursement

Job summary

Pacific Aviation at Seattle-Tacoma International Airport is hiring an Airline Customer Service Agent to welcome passengers, assist with check-in, boarding and arrivals, and issue boarding passes. You will help ensure smooth operations and provide clear communication among passengers and airline staff.

The role requires excellent customer service, sharp attention to detail, teamwork, and the ability to learn airline systems.

Qualifications

• Excellent customer service for face-to-face interactions.
• Sharp attention to travel documents and procedures.
• Team-oriented attitude with positive collaboration.
• Ability to quickly learn airline systems and manage tasks.
• Professionalism, empathy and quick thinking in challenges.

Responsibilities

• Welcome and assist passengers through check-in, boarding and arrival processes.
• Review travel documents and issue boarding passes accurately.
• Provide bilingual assistance to travelers with questions.
• Communicate clearly with passengers, coworkers and airline staff.
• Help maintain smooth terminal operations and safety compliance.
• Contribute to a cooperative, high-quality service environment.

Skills

Customer service

Attention to detail

Team player

Tech savviness

Tools

Airport systems

Job description

Hourly Pay $25.00 per hour

Join Pacific Aviation at LAX - Where Every Journey Begins with You!

Are you passionate about aviation, customer service, and creating memorable travel experiences? Do you thrive in fast-paced environments where teamwork and professionalism come first? If so, Pacific Aviation wants YOU on our team as an Airline Customer Service Agent at the Seattle - Tacoma International Airport

Your Role in the Passenger's Journey:

• Welcome and assist passengers through check-in, boarding, and arrival processes
• Accurately review travel documents and issue boarding passes
• Offer bilingual assistance to travelers with questions or concerns
• Communicate clearly with passengers, coworkers, and airline staff
• Help maintain a smooth flow of operations in the terminal
• Ensure compliance with airline procedures and safety standards
• Contribute to a team that thrives on cooperation, respect, and high-quality service

Requirements

What We're Looking For:

• Exceptional Customer Service Skills - You thrive in face-to-face interactions and can create a welcoming experience for all passengers
• Strong Attention to Detail - You ensure all travel documents, procedures, and protocols are accurate and followed
• Team Player Mentality - You work well with others and contribute to a positive, collaborative environment
• Tech-Savvy & Organized - You can quickly learn airline systems and efficiently manage tasks
• Professionalism & Problem-Solving Skills - You handle challenges with patience, empathy, and quick thinking

Shifts Available (Part-Time):

4-5-hour shifts available for the following time slot:

• 6:00 AM - 1:00 PM
• Must be available to work at least 4 days per week, including weekends and holidays

Bilingual Preferred:

• English + Japanese

Benefits

• Hourly Pay Rate: $25.00
• Medical, Dental, & Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Company-Provided Uniform
• Paid Training
• Referral Bonus Program
• Cell Phone Plan Reimbursement

Pacific Aviation/SAS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.