Airport Customer Service

Fast-Park-; Albuquerque (NM); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical PPO or HDHP

401(k) Retirement Savings Plan

Paid Time Off (PTO)

Holiday Pay

Job summary

Fast Park & Relax is hiring a Parking Guest Ambassador in Albuquerque to manage traffic and assist guests in a fast-paced outdoor environment.

You will direct vehicles, monitor occupancy, enforce rules, and respond to guest questions while maintaining safety and a clean facility. The role requires reliable teamwork, strong communication, and the ability to work overnight and weekends.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year in dispatching or customer service.
• Experience handling high-volume calls and radio communications.

Responsibilities

• Direct vehicles to parking spaces with signals and verbal instructions.
• Monitor lots to optimize space usage and reduce congestion.
• Enforce parking rules and assist with lost tickets and pay issues.
• Answer questions about availability, directions, and regulations.
• Maintain reports on occupancy, revenue and incidents.

Skills

Customer service

Excellent communication

Multitasking

Math skills

Maps interpretation

Education

High School Diploma or GED

Tools

Two-way radios

Job description

Parking Guest Ambassador – Fast Park & RelaxLOCATION: 2801 Yale Blvd SE, Albuquerque, NM 87106$15.00 - $16.00 per hourShifts:4pm - 12am and 12am - 8am (overnight) - various shifts on the weekdays and weekendsAbout the RoleFast Park & Relax is seeking a dependable, customer‑focused Parking Guest Ambassador to help manage parking operations and support guests throughout their parking experience. This position is essential to maintaining efficient traffic flow, maximizing parking capacity, and delivering outstanding service to all customers.Job PurposeTo effectively coordinate and oversee parking operations in a designated area by directing traffic, monitoring parking activity, assisting guests, enforcing parking regulations, and ensuring a safe, clean, and well‑managed environment.Key ResponsibilitiesDirect incoming and outgoing vehicles to available parking spaces using clear hand signals and verbal instructionsMonitor parking lots to ensure efficient space usage and prevent congestionEnforce parking rules, including time limits and prohibited parking areasRespond to customer questions about parking availability, directions, and regulationsAssist customers with parking‑related issues (lost tickets, lockouts, etc.)Communicate regularly with parking team members to ensure smooth operationsOperate parking equipment, including gates, ticket dispensers, and payment systemsPrepare reports on parking occupancy, revenue, and incident activityMaintain a clean, organized work area and ensure the safety and security of parking facilitiesPerform other related duties as assignedEmployee BenefitsFast Park & Relax offers a strong, competitive benefits package, including:Medical (PPO or HDHP)DentalVisionHealth Savings Account (HSA)Basic Life / AD&DSupplemental Life / AD&DDisability InsuranceEmployee Assistance Program (EAP)401(k) Retirement Savings PlanPaid Time Off (PTO)Holiday PayIdeal CandidateCustomer‑service orientedReliable and able to work overnight/weekend shiftsExcellent communicatorComfortable working outdoors and on your feetAble to multitask in a fast‑moving environmentJoin Our Team!If you enjoy helping guests, keeping operations running smoothly, and being part of a supportive and dynamic team, we encourage you to apply for our Parking Guest Ambassador position.Required Education:- High School Diploma or GED equivalent or an equivalent combination of education and experience.Required Experience:- Minimum of one year of experience in dispatching, customer service or a related field.- Experience handling high-volume phone calls and radio communications.- Experience working in a fast-paced environment and managing multiple tasks simultaneously.Required Skills and Abilities:- Excellent communication skills (verbal and written).- Strong interpersonal skills and ability to maintain professionalism with diverse individuals.- Ability to effectively handle stressful situations and resolve conflicts calmly and efficiently.- Proficient in basic math and computer skills.- Ability to read and interpret maps and directions.- Strong problem-solving and decision-making skills.- Ability to work independently and as part of a team.- Ability to adapt to changing priorities and meet deadlines.- Knowledge of parking procedures (preferred).- Ability to operate two-way radios and other communication equipment.- Ability to maintain accurate records and documentation.- Ability to lift and move up to 25 pounds.- Ability to climb, balance, stoop, kneel, crouch or crawl as needed.- Ability to understand and follow written and verbal instructions.- Ability to communicate effectively in English (both written and spoken).- Ability to pass a background check and drug screening.