Senior Airport Customer Service Leader

American Airlines Inc.; Philadelphia (Philadelphia County); Sur place; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Travel Perks

Health Benefits

Wellness Programs

401(k) Program

Additional Benefits

Résumé du poste

American Airlines Inc. in Philadelphia is seeking a Sr. Customer Service Manager to lead the Airports Team within the Customer Experience Division. You will drive safety, performance, and exceptional customer service while mentoring frontline leaders and coordinating with multiple departments.

The role requires strong leadership, the ability to manage complex operations, and experience in airport service, with a focus on training, change management, and ensuring on-time performance across shifts.

Qualifications

• 4+ years of leadership experience across operational roles.
• Ability to work shift work, weekends and holidays.
• On-site work at assigned base/location.

Responsabilités

• Drive operational excellence with a safety-conscious environment and exceptional customer service.
• Identify safety concerns and improve safety culture across operations.
• Set team and individual goals; coach and mentor frontline leaders.
• Foster relationships with team members grounded in integrity and respect.
• Ensure safety and reliability via audits, investigations and coaching.

Connaissances

Leadership

Customer Service

Safety Culture

Operational Excellence

Team Mentoring

Formation

High School diploma

Outils

Microsoft Office

SABRE

GETNG

GS Realtime

Prime

Description du poste

American Airlines Inc. in Philadelphia is seeking a Sr. Customer Service Manager to lead the Airports Team within the Customer Experience Division. You will drive safety, performance, and exceptional customer service while mentoring frontline leaders and coordinating with multiple departments.

The role requires strong leadership, the ability to manage complex operations, and experience in airport service, with a focus on training, change management, and ensuring on-time performance across shifts.