Airport Customer Experience Manager - Portland

American Airlines Inc.; Portland (OR); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) program

Additional benefits

Job summary

American Airlines Inc. is seeking a Customer Service Manager for the Airport Customer Experience in Portland (PDX). The role leads frontline teams to deliver elevated customer service while ensuring safety and compliance with DOT, FAA, and local regulations.

You’ll coach staff, foster a caring environment, and partner across departments to maintain high performance. Ideal candidates have airport service experience, leadership background, and strong knowledge of company policies.

Qualifications

• High School diploma or GED equivalency.
• Preferred: airport customer service experience.
• 2 years experience leading others.
• Knowledge of company policies and procedures and functional automation applications.

Responsibilities

• Drives operational excellence in airport customer experience.
• Leads, coaches and develops frontline team members.
• Ensures safety, reliability and regulatory compliance by the team.
• Provides support to deliver superior customer service and operational outcomes.
• Builds relationships with customers and internal stakeholders to maintain service quality.
• Manages resources to achieve high performance across shifts including weekends.

Skills

Airport customer service experience

Leadership experience

Policy and procedures knowledge

Functional automation applications

Education

High School diploma or GED equivalency

Tools

Microsoft Office

Job description

American Airlines Inc. is seeking a Customer Service Manager for the Airport Customer Experience in Portland (PDX). The role leads frontline teams to deliver elevated customer service while ensuring safety and compliance with DOT, FAA, and local regulations.

You’ll coach staff, foster a caring environment, and partner across departments to maintain high performance. Ideal candidates have airport service experience, leadership background, and strong knowledge of company policies.