Airport Customer Operations Manager: Safety & Service

American Airlines Inc.; Los Angeles (CA); On-site; USD 51,000 - 87,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) program

Additional benefits

Job summary

American Airlines, Inc. is seeking a Customer Service Manager for Airport Operations at LAX. You will lead a frontline team, promote safety, and ensure exceptional customer experiences in a fast-paced airport environment.

The role requires a High School diploma or GED, plus 2+ years of supervisory experience. Travel-perks, health benefits, and a robust benefits package accompany a full-time position at Los Angeles (LAX).

Qualifications

• High school diploma or GED required.
• Preferred: airport customer service experience.
• Minimum 2 years of leadership experience.
• Knowledge of company policies and procedures.
• Familiarity with automation tools used in operations.

Responsibilities

• Drive safety-focused, high-performing airport operations.
• Lead and coach frontline team members.
• Set team goals aligned with department objectives.
• Ensure effective cross-department communication.
• Apply JCBA rules in daily operations.
• Deliver timely updates to frontline leaders.

Skills

Leadership

Safety focus

Coaching

Communication

Decision making

Teamwork

Education

High School diploma or GED

Tools

Microsoft Office

Job description

American Airlines, Inc. is seeking a Customer Service Manager for Airport Operations at LAX. You will lead a frontline team, promote safety, and ensure exceptional customer experiences in a fast-paced airport environment.

The role requires a High School diploma or GED, plus 2+ years of supervisory experience. Travel-perks, health benefits, and a robust benefits package accompany a full-time position at Los Angeles (LAX).