Airport Customer Experience Specialist – Rentals & Service

Enterprise Rent-A-Car; Daytona Beach (FL); On-site; USD 37,000 - 47,000; Full time

Benefits offered by this job

Paid time off

Employee car discounts

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Rent-A-Car at Daytona Beach Airport is hiring a Customer Experience Representative. You will welcome customers, explain rental terms, offer upgrades and services, and handle calls and reservations. This full-time role includes a competitive hourly wage with a monthly bonus program and benefits.

Shifts run 4pm-12am Wed-Sun with Mon/Tue off, and full-time holidays. Requires 18+, HS diploma, 2 years customer service or sales, basic PC skills, and a valid license; location is Daytona

Qualifications

• Must be 18 years or older.
• Minimum 2 years of customer service or sales experience in retail, guest services or administrative support.
• Basic PC skills and Microsoft Office proficiency required.
• Valid driver's license with limited moving violations in past 3 years.
• English reading/writing/speaking required.

Responsibilities

• Greet customers professionally and promptly.
• Explain rental terms, vehicle features, and services clearly.
• Offer protection products, upgrades, and additional equipment when appropriate.
• Provide directions and local information to customers and associates.
• Handle reservations, rate quotes, and general inquiries via phone and email.
• Assist with vehicle return inspections and communicate maintenance needs.

Skills

Customer service

Sales experience

English proficiency

Team communication

Education

High School Diploma or GED

Tools

MS Office

Job description

Enterprise Rent-A-Car at Daytona Beach Airport is hiring a Customer Experience Representative. You will welcome customers, explain rental terms, offer upgrades and services, and handle calls and reservations. This full-time role includes a competitive hourly wage with a monthly bonus program and benefits.

Shifts run 4pm-12am Wed-Sun with Mon/Tue off, and full-time holidays. Requires 18+, HS diploma, 2 years customer service or sales, basic PC skills, and a valid license; location is Daytona