Airport Customer Experience Specialist

Enterprise Rent-A-Car; Traverse City (MI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Training and development

Job summary

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental and Alamo brands and has exciting opportunities for a Customer Experience Representative (CXR) at Cherry Capital Airport in Traverse City, MI. The role focuses on friendly, efficient service, rental process support, and meeting customer needs.

Pay is $20 per hour with benefits; schedule includes weekday and weekend shifts. Ideal candidates have at least 1 year of customer service or sales experience and a High School

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required.
• Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support.
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years.
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services.
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment.
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information.
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors.
• Place outgoing calls for callback management, and miscellaneous calls as assigned.

Skills

Customer service

Sales experience

Retail experience

Education

High School Diploma or GED

Job description

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental and Alamo brands and has exciting opportunities for a Customer Experience Representative (CXR) at Cherry Capital Airport in Traverse City, MI. The role focuses on friendly, efficient service, rental process support, and meeting customer needs.

Pay is $20 per hour with benefits; schedule includes weekday and weekend shifts. Ideal candidates have at least 1 year of customer service or sales experience and a High School