Airport Customer Experience Specialist

Unifi Aviation LLC; Fairfield (LA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Travel privileges

Medical/Dental/Vision/Telehealth

401(k) Retirement Plan

Early pay access

Paid Time Off

Job summary

Unifi Aviation LLC is seeking Customer Service Agents to be the first point of contact for travelers, delivering first-class service with a friendly, outgoing attitude. The role focuses on assisting passengers with baggage, resolving issues related to delays, losses, or damage, and using software to track luggage efficiently.

Candidates must be local residents, able to lift heavy items, and complete ramp and SIDA training for airport access.

Qualifications

• Must be able to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years of age.
• Must have the authorization to work in the United States.

Responsibilities

• Assists passengers with their baggage pick-up.
• Assists passengers to resolve issues with their delayed, lost, or damaged items.
• Utilizes computer software to track and catalog luggage.
• Handles customer interaction with class in an efficient, effective, and professional manner.
• Performs other related duties as assigned within the appropriate skill and experience capabilities.

Skills

Drug screen

Background check

Work authorization

Ramp/SIDA training

Heavy lifting

Local resident

Customer service

Education

High School diploma or GED

Job description

Unifi Aviation LLC is seeking Customer Service Agents to be the first point of contact for travelers, delivering first-class service with a friendly, outgoing attitude. The role focuses on assisting passengers with baggage, resolving issues related to delays, losses, or damage, and using software to track luggage efficiently.

Candidates must be local residents, able to lift heavy items, and complete ramp and SIDA training for airport access.